Experienced Customer Support & Sales Lead – Global Community Development and Growth

Join arenaflex, a pioneering community of 1,071 remote professionals from 62 nationalities, as we embark on an exciting new chapter in our journey. For the last 5 years, we've been traveling the world together with our members, living in a different city every month. Due to the global pandemic, the interest in our community has exploded, and we're now expanding our team to help our members get on the road and take on the world with us.

About arenaflex

arenaflex is more than just a community – we're a family. We're a small, tight-knit team of 13 individuals from 10 different countries, united by our passion for building a global community of remarkable people. We're obsessed with creating a space where individuals from all over the world can come together to take on the journey of life. Our team is as diverse as the United Nations, with many of us having become permanently nomadic global citizens, traveling the world side-by-side with our members.

The Role

We're seeking an experienced Customer Support & Sales Lead to join our team. As the centre point of all communication with our members and soon-to-be members, you'll be the voice of arenaflex and the voice of our members at the same time. You'll champion for their concerns and perspectives in front of the rest of the team, while applying your natural sales talent to help accepted members make the decision to join our community and ensure that our Chapters are always fully booked.

Key Responsibilities

* Manage the Tribe Support department, overseeing all email communication with the arenaflex community

• Take ownership of member onboarding, ensuring a smooth journey for new members
• Advise members on suitable Chapters for their journey and discuss concerns
• Write member-facing documentation, PDFs, and communications to inform the community about big updates
• Set aside time to make impactful, long-term improvements and carefully document all processes within your department
• Collaborate with the Admissions team to help applicants make informed decisions about joining our community
• Develop and implement strategies to improve customer satisfaction and retention

Essential Qualifications

* 2+ years of experience as a customer success manager

• Experience in a sales role, with a proven track record of success
• Impeccable grammar and eloquent written English
• Strong communication and interpersonal skills
• Ability to work independently and as part of a remote team
• Strong problem-solving and analytical skills
• Experience with design tools and basic design skills (ideally)

Preferred Qualifications

* Experience in a startup or fast-paced environment

• Familiarity with arenaflex's community and values
• Basic knowledge of design tools and software
• Experience with customer relationship management (CRM) software

Skills and Competencies

* Excellent written and verbal communication skills

• Strong interpersonal and relationship-building skills
• Ability to work independently and as part of a remote team
• Strong problem-solving and analytical skills
• Experience with design tools and basic design skills (ideally)
• Impeccable grammar and eloquent written English
• Strong customer service and support skills
• Ability to adapt to changing priorities and deadlines
• Experience with CRM software (ideally)

Career Growth Opportunities and Learning Benefits

* Opportunity to take on a key role in a small but growing startup

• Fully remote work from anywhere in the world
• Sponsored learning resources (e-books, audiobooks, online courses, etc.)
• Chance to work with a diverse and talented team of remote professionals
• Opportunity to travel and work alongside our community
• Competitive salary ($30,000 – $50,000 p.a.) with the potential for growth

Work Environment and Company Culture

* arenaflex is a fully remote team, with the opportunity to join some of our Chapters and travel with our members

• We're a small but mighty team, united by our passion for building a global community
• We're obsessed with creating a space where individuals from all over the world can come together to take on the journey of life
• We're a family, looking out for one another and cheering each other on
• We're brave, determined, and resourceful, with a strong sense of community and belonging

Perks and Benefits

* Competitive salary ($30,000 – $50,000 p.a.) with the potential for growth

• Fully remote work from anywhere in the world
• Sponsored learning resources (e-books, audiobooks, online courses, etc.)
• Opportunity to travel and work alongside our community
• Chance to take on a key role in a small but growing startup
• A month of working from anywhere on us; join one of our Chapters (worth ~$2,500) so that you can soak in the experience, travel and work remotely alongside our community, and learn from incredibly talented remote professionals

How to Apply

Our application process has 5 stages: 1. Please send in your application through this form 2. The second stage involves more written questions 3. The third stage is a video interview call 4. We may ask you to provide additional professional references 5. The final stage is an interview with our CEO and COO Apply Job! We can't wait to hear from you! Apply for this job