Experienced Customer Service Administrator – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to making a difference in the lives of our customers and employees alike. As a leading provider of innovative home solutions, we're committed to building a welcoming and inclusive workplace that fosters growth, collaboration, and success. Our diverse team of experts is passionate about delivering exceptional customer experiences, and we're seeking a talented Customer Service Administrator to join our remote team.

About arenaflex

arenaflex is a dynamic and rapidly growing company that's revolutionizing the home improvement industry. With a strong focus on innovation, customer satisfaction, and employee growth, we're proud to be a certified Great Place to Work and a multi-year recipient of Top Workplaces USA by Energage. Our commitment to diversity, equity, and inclusion is at the heart of everything we do, and we're dedicated to creating a workplace that's inclusive, supportive, and empowering for all employees.

Job Summary

As a Customer Service Administrator at arenaflex, you'll play a critical role in delivering exceptional customer experiences through inbound and outbound calls, email, and other communication channels. You'll be responsible for scheduling customer service calls, reviewing completed service tickets for quality assurance, and acting as a liaison between our installation and service teams. If you're a customer-focused, detail-oriented, and adaptable individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide exceptional customer service through inbound and outbound calls, email, and other communication channels

• Schedule customer service calls and other customer service activities as needed
• Review completed service tickets for quality assurance in your region
• Act as a liaison and corporate contact for arenaflex installation and service teams at the local office in your region
• Be enthusiastic, adaptable, and patient, with a strong attention to detail and data efficiency
• Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives
• Perform other duties as assigned by your supervisor

Essential Qualifications

* High School Diploma or equivalent

• At least 1 year of customer service experience
• At least 1 year of previous office or administrative experience
• Computer and keyboard proficiency, with the ability to work in a paperless environment
• Ability to juggle various work activities and shift attention from one task to another to meet the demands of different stakeholders
• Excellent verbal and written communication skills, with the ability to articulate and professional communicate with internal and external parties
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection
• Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)

Preferred Qualifications

* Ability to type at least 50 words per minute (wpm)

• Highly organized, with strong time management skills and the ability to be resourceful when necessary

Work Environment and Culture

As a remote employee at arenaflex, you'll have the flexibility to work from the comfort of your own home or office. Our company culture is built on a foundation of innovation, customer satisfaction, and employee growth, and we're committed to creating a workplace that's inclusive, supportive, and empowering for all employees. You'll have access to a range of benefits, including:

• Industry-leading compensation package
• Fully paid Medical, Dental, and Vision benefits after 90 days
• 401k Savings Plan
• Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
• Childcare benefits to support families
• Endless opportunity for growth and advancement

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports the well-being and success of our employees. Some of the benefits we offer include:

• Industry-leading compensation package
• Fully paid Medical, Dental, and Vision benefits after 90 days
• 401k Savings Plan
• Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
• Childcare benefits to support families
• Endless opportunity for growth and advancement

Diversity and Inclusion Statement

arenaflex is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

arenaflex will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job