Experienced Customer Service Representative - Healthcare Call Center (Remote) at arenaflex

Are you a customer service professional with a passion for delivering exceptional care to patients and families? Do you thrive in a fast-paced call center environment where every interaction matters? If so, we invite you to join arenaflex as an Experienced Customer Service Representative - Healthcare Call Center (Remote) for a 6-month contract. About arenaflex arenaflex is a leading healthcare organization dedicated to providing innovative solutions that improve patient outcomes and enhance the overall healthcare experience. Our team of passionate professionals is committed to delivering exceptional care, compassion, and expertise to our patients and families. As a remote customer service representative, you will be an integral part of our team, working from the comfort of your own home in Florida. Job Summary We are seeking an experienced customer service representative to join our remote healthcare call center team. As a customer service representative, you will be responsible for providing exceptional care to patients and families, resolving missed visits or missed supplies, and assisting with all LTC (Member/Provider) calls. If you have a strong background in customer service, medical terminology, and experience working in a call center environment, we encourage you to apply. Responsibilities As an Experienced Customer Service Representative - Healthcare Call Center (Remote) at arenaflex, your day-to-day responsibilities will include: * Assisting to resolve missed visits or missed supplies by reaching out to Providers for status/update authorizations, as needed * Assisting with all LTC (Member/Provider) calls, focusing on one call resolution and answering calls in a timely manner * Reviewing authorizations and assisting with correcting authorizations, as needed, to match the PCCP * Triage/routing calls correctly, unless the member/provider insists that they only want to speak to CC, the team will try to resolve issues brought up by the caller before the call is routed to CC or Sup Performance Expectations As a customer service representative at arenaflex, you will be expected to meet the following performance expectations: * Call Center metrics (Talk time, Hold, Aftercall), Schedule Adherence, and Call Quality scores 95% or above * Consistently provide exceptional care to patients and families, demonstrating a strong understanding of medical terminology and call center procedures * Collaborate with the team to resolve issues and improve call center performance * Maintain a high level of professionalism and courtesy when interacting with patients, families, and healthcare providers Qualifications/Skills Needed To be successful in this role, you will need: * 2-3 years of experience in a call center environment, preferably in managed care or a physician's office * Strong medical terminology skills and knowledge of healthcare procedures * Excellent typing skills and proficiency in Microsoft Office, including Outlook, Word, and Microsoft Windows * High School Diploma or equivalent * Experience with LTC/Medical Authorization is a plus * Strong communication and problem-solving skills, with the ability to work independently and as part of a team Work Environment and Culture As a remote customer service representative at arenaflex, you will have the flexibility to work from the comfort of your own home in Florida. Our team is passionate about delivering exceptional care and compassion to our patients and families, and we are committed to creating a positive and supportive work environment. We offer a range of benefits and perks, including: * Competitive pay rate of $19.50/hour * Flexible work schedule, with 8-5 EST work hours * Opportunities for career growth and professional development * Collaborative and supportive team environment * Recognition and rewards for outstanding performance How to Apply If you are a motivated and compassionate customer service professional with a passion for delivering exceptional care, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can join our team at arenaflex.

Essential Qualifications and Skills

• 2-3 years of experience in a call center environment, preferably in managed care or a physician's office
• Strong medical terminology skills and knowledge of healthcare procedures
• Excellent typing skills and proficiency in Microsoft Office, including Outlook, Word, and Microsoft Windows
• High School Diploma or equivalent
• Experience with LTC/Medical Authorization is a plus
• Strong communication and problem-solving skills, with the ability to work independently and as part of a team

Preferred Qualifications and Skills

• Experience working in a remote call center environment
• Knowledge of healthcare software and systems
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Excellent time management and organizational skills

Benefits and Perks

• Competitive pay rate of $19.50/hour
• Flexible work schedule, with 8-5 EST work hours
• Opportunities for career growth and professional development
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance

How to Apply

To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you and exploring how you can join our team at arenaflex.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can join our team at arenaflex.

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