Experienced Full Stack Customer Service Representative – Remote Call Center

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're now seeking an experienced and results-driven Full Stack Customer Service Representative to join our remote call center team.

About arenaflex

arenaflex is a pioneering organization that has been at the forefront of injury review and compensation services since 2015. Our team is passionate about making a difference in people's lives by providing them with the support and resources they need to navigate the complex world of injury claims. We're committed to creating a culture of excellence, innovation, and customer-centricity, and we're looking for like-minded individuals to join our journey.

Key Responsibilities

As a Full Stack Customer Service Representative at arenaflex, you will be responsible for:

• Connecting with potential clients through an automated dialer and engaging with them to determine their eligibility for compensation
• Handling a high volume of calls, with an average of 40-50 connections per day, and identifying 1-5 potential clients who may qualify for compensation
• Multitasking and utilizing multiple windows to view client information, answer questions, and navigate our proprietary customer relationship database (CRM)
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates
• Accurately utilizing phone software (VICI) and following scripts to ensure a seamless client experience
• Participating in ongoing training and learning opportunities to expand your knowledge of the position and stay up-to-date on industry developments
• Adhering to all company policies and procedures, including data security and confidentiality protocols
• Collaborating with other team members to achieve shared goals and objectives
• Self-troubleshooting and problem-solving basic IT issues to ensure minimal downtime and maximum productivity

What We're Looking For

We're seeking a highly motivated and results-driven individual who possesses:

• Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner
• Strong interpersonal and customer service skills, with a focus on building trust and rapport with clients
• Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively
• A competitive spirit, with a desire to meet and exceed performance targets
• A willingness to work 40+ hours per week, with flexibility to adapt to changing business needs
• A quiet, distraction-free workspace with a reliable hardwired desktop or laptop PC, high-speed internet, and a reliable noise-cancellation headset

Requirements

To be considered for this role, you must:

• Reside in the State of Florida or New Jersey
• Have a strong background in call-center environments and sales-focused roles
• Possess 2+ years of phone sales/customer service experience
• Be able to troubleshoot basic technical issues and work independently to resolve problems
• Be available to work a full training period of 90 days
• Be able to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

What We Offer

As a Full Stack Customer Service Representative at arenaflex, you can expect:

• A competitive total compensation package, including commissions and bonuses, with the potential to earn up to $33.00+/hour ($70,000+)
• Comprehensive health insurance, vision, and dental coverage
• Paid holidays and paid time off (PTO)
• Eligibility for overtime outside of the training period
• Ongoing training and learning opportunities to expand your knowledge and skills
• A dynamic and supportive work environment with a focus on teamwork and collaboration

Hours of Operation

Our full-time schedule is 40 hours per week, with the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

How to Apply

If you're a motivated and results-driven individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to register your interest and submit your application. Apply Now! Apply for this job