Experienced Customer Service Representative - Healthcare Call Center (Remote)
Join arenaflex in a dynamic and rewarding remote role as an Experienced Customer Service Representative in our Healthcare Call Center. At arenaflex, we are dedicated to delivering exceptional patient care and experiences through our innovative healthcare solutions. As a key member of our remote team, you will play a vital role in ensuring seamless communication between our patients, healthcare providers, and arenaflex staff. If you possess excellent customer service skills, a passion for the healthcare industry, and a strong work ethic, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of healthcare solutions, committed to revolutionizing the way patients interact with their healthcare providers. Our mission is to deliver personalized, patient-centered care through cutting-edge technology and innovative approaches. As a remote team member, you will be part of a dynamic and collaborative environment that values diversity, inclusivity, and continuous learning.
Job Summary
We are seeking an Experienced Customer Service Representative to join our remote team in Florida. As a key member of our Healthcare Call Center, you will be responsible for providing exceptional customer service to our patients and healthcare providers. Your primary focus will be on resolving missed visits or missed supplies, handling LTC (Member/Provider) calls, reviewing authorizations, and triaging/routing calls correctly. If you have a strong background in customer service, medical terminology, and experience in managed care or physician's offices, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As an Experienced Customer Service Representative in our Healthcare Call Center, your day-to-day responsibilities will include:
- Assisting in resolving missed visits or missed supplies by reaching out to Providers for status updates and authorizations, as needed
- Handling all LTC (Member/Provider) calls, focusing on one call resolution and answering calls in a timely manner
- Reviewing authorizations and assisting with correcting authorizations, as needed, to match the PCCP
- Triage/routing calls correctly, unless the member/provider insists on speaking with a CC, the team will try to resolve issues brought up by the caller before the call is routed to CC or Sup
Performance Expectations
To ensure success in this role, you will be expected to meet the following performance expectations:
- Call Center metrics (Talk time, Hold, Aftercall), Schedule Adherence, and Call Quality scores of 95% or above
Qualifications and Skills
To be successful in this role, you will need to possess the following qualifications and skills:
- Call Center experience is a must, with a strong background in customer service
- 2-3 years of experience in managed care or physician's offices
- Medical terminology knowledge
- Strong typing skills
- Experience with LTC/Medical Authorization
- Proficiency in Outlook, Word, and Microsoft Windows
- High School Diploma or equivalent
Work Environment and Culture
As a remote team member, you will have the flexibility to work from the comfort of your own home in Florida. Our remote work environment is designed to promote collaboration, innovation, and work-life balance. You will be part of a dynamic and supportive team that values diversity, inclusivity, and continuous learning.
Compensation and Benefits
We offer a competitive compensation package, including:
- $19.50 per hour pay rate
- Opportunities for career growth and professional development
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and holidays
- Access to cutting-edge technology and innovative tools
How to Apply
If you are a motivated and customer-focused individual with a passion for the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
Apply Now
Apply Job! Don't miss this opportunity to join arenaflex in a dynamic and rewarding remote role. Apply now and take the first step towards a fulfilling career in healthcare customer service. Apply for this job