Experienced Customer Support Representative – Chat Call and Order Processing

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of luxury home furnishings, we're committed to helping our clients bring their vision to life through our wide range of stylish and functional products. From sleek modern pieces to timeless classics, our team of experienced interior designers is always on hand to guide you through the process from initial concept to final installation. As an authorized dealer of HunterDouglas window coverings, we can help control home light with style. Our range includes everything from elegant drapes to practical blinds, all in a variety of fabrics, textures, and colors. But we're more than just a furniture store – we're a partner in your home's transformation.

Job Summary:

We're seeking an experienced Customer Support Representative to join our team at arenaflex. As a key member of our customer service team, you'll be responsible for managing order processing, handling customer inquiries, and resolving issues promptly. If you're a self-starter with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you.

Responsibilities:

* Manage order processing for customers using proprietary order entry systems

• Work with customers, sales reps, and sales management over the phone and email to resolve issues and provide product information
• Handle incoming calls and emails from customers, addressing their queries and providing timely and accurate responses
• Utilize strong organizational and time management abilities to handle multiple tasks and prioritize effectively
• Collaborate with our technical support and collection personnel to expedite orders and resolve customer problems
• Process purchase orders and order restock of inventory
• Ensure timely and accurate order processing
• Maintain relationships, gather feedback, and follow up with customers to ensure customer satisfaction
• Answer pricing and product inquiries
• Execute contract maintenance and inform customers of pricing contract changes
• Perform other duties as assigned

Requirements:

* Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner

• Microsoft Office, including Word, Excel, and Outlook, preferred
• Great follow-up skills, excellent verbal and written communication skills
• Ability to write legibly with correct spelling, grammar, and punctuation
• Self-starter with a proactive approach to problem-solving
• Ability to analyze situations and resolve problems (e.g., consolidate shipments from various suppliers and ensure documentation for export is correct)

Essential Qualifications:

* 1-2 years of experience in customer service or a related field

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong organizational and time management skills

Preferred Qualifications:

* Experience in the home furnishings or interior design industry

• Knowledge of HunterDouglas window coverings and other luxury home furnishings products
• Familiarity with proprietary order entry systems and other software applications
• Certification in customer service or a related field

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong organizational and time management skills
• Ability to analyze situations and resolve problems
• Self-starter with a proactive approach to problem-solving
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Representative, you'll have opportunities to:

• Develop your skills and knowledge in customer service, order processing, and product information
• Collaborate with our technical support and collection personnel to resolve complex customer issues
• Participate in training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and contribute to the growth and success of our team

Work Environment and Company Culture:

At arenaflex, we're passionate about creating a positive and supportive work environment that fosters collaboration, innovation, and growth. Our team is dedicated to delivering exceptional customer experiences, and we're committed to helping our employees achieve their full potential.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• Medical, dental, and vision offerings
• Weekly direct deposit
• Paid holidays and personal time off
• 401(k) with match
• Voluntary life and AD&D, short-term and long-term disability, and other voluntary coverages
• Prepaid legal and employee assistance programs

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you. Apply now to join our team at arenaflex and take the first step towards a rewarding and challenging career in customer service. Apply Job! Apply for this job