Associate Account Manager, Mid-Market

Botify is a leading company in AI search technology, empowering brands to enhance their visibility across various search platforms. They are seeking an Associate Account Manager Mid-Market to grow and maintain relationships with mid-market accounts, ensuring customers derive maximum value from their services.

Responsibilities

• Build strong relationships with key decision makers within our mid-market accounts, becoming a trusted partner
• Know your client organizations inside and out - key players, reporting structure, budget cycles, growth goals, strategic initiatives
• Work closely on a team with our SEO Success Managers and Advantage SEO Consultants to ensure customers are seeing maximum value from the partnership
• Own the entire renewal process: running discovery to understand the critical KPIs, evaluation criteria, and decision process; confirming budget; and shepherding the contract over the finish line
• Proactively identify expansion opportunities and confidently run upsell and cross-sell motions (with Sales partnership as needed)
• Monitor account health, surface risks proactively, and drive cross-functional alignment to remove blockers
• Lead bi-annual to annual Executive Business Reviews and periodic Customer Success Plans

Skills

• 1-3 years of experience in Account Management or a similar client-facing, commercial role in a fast-paced SaaS or digital marketing environment
• Demonstrated success owning renewal cycles and contributing to (or running) expansion opportunities
• Strong commercial acumen, including comfort navigating pricing, negotiation dynamics, value drivers, and ROI
• Clear, confident communicator capable of leading conversations with managers, directors, and senior stakeholders on the client side
• Authentically passionate about helping our customers to grow their businesses and hit their targets
• Empathetic and persuasive, with a strong mix of emotional intelligence and business savvy
• Highly detail-oriented and able to keep numerous balls in the air at once without skipping a beat; you can project manage and set priorities while managing multiple client relationships
• Dependable, honest, and trustworthy in your communication both internally and externally
• Ambitious; energized by being part of a high-performing, world class team

Benefits

• Unlimited Time Off
• 11 company holidays
• 16 weeks of parental leave
• Summer Fridays
• ClassPass Subscription
• Team building events and initiatives
• Flexible work policy
• Commuter benefits
• 401k
• Health and Wellness perks

Company Overview