Billing Specialist I
Citizens Energy Group is seeking a Billing Specialist I to join their team. This role involves ensuring timely and accurate billing for residential, commercial, and industrial customer accounts, along with correcting billing exceptions and analyzing meter reading discrepancies.
Responsibilities
- Research and complete tasks created by the Customer Information System or a Contact Center employee to correct conditions preventing a customer account from billing accurately
- Complete various reports to improve bill accuracy and identify unbilled customer accounts
- Participate in employee training and development
- Perform other duties as assigned
Skills
- Graduation from High School or equivalent
- Proficiency in operation of a personal computer
- Excellent interpersonal, written and oral communication skills
- Ability to transition from task to task with little oversight
- Proficiency in Microsoft Office products (Word, Excel, and PowerPoint)
- Knowledge of the IURC Administrative code for gas, water, and wastewater
- Knowledge of CEG's Terms and Conditions for Citizens Gas, Citizens Water, Citizens Wastewater Authority, Westfield Gas, Westfield Water, Westfield Wastewater, Steam and Chilled Water
- Knowledge of CEG's Customer Information System
Benefits
- Health, Dental & Vision
- Defined Benefit Pension Plan
- 401(k) Retirement Plan with company match
- Short Term Incentive Pay (STIP) Plan
- Health Savings Account (HSA) with company contribution
- Wellness Program
- Adoption and tuition assistance
- Employee Credit Union
- PTO and Paid Holidays
- Flexible Hybrid Work Schedule
Company Overview