[Remote] Senior People Ops Specialist | United States | Remote

Note: The job is a remote job and is open to candidates in USA. Grafana Labs is a remote-first, open-source powerhouse with over 20M users of its visualization tool. They are seeking a Senior People Operations Specialist to manage the entire employee lifecycle, including onboarding, offboarding, and collaboration with payroll and finance in a fast-paced, international environment.

Responsibilities

• Manage new hire documentation from offer acceptance, including global Right to Work checks, background screens, and I-9 Documentation, ensuring a first-class onboarding experience
• Oversee global contract creation and the background check process, supporting contingent onboarding as needed
• Research, build, and continuously improve scalable People tools and processes, identifying opportunities for efficiency and automation
• Support international entity establishments and key annual People processes such as performance, compensation, promotions, and levelling
• Act as a key point of contact for team member inquiries, providing prompt and accurate resolutions
• Manage and maintain all global People templates, including employment verifications, visa support, offer letters, and contracts, and coordinate candidate visa processes
• Prepare and ensure timely submission of monthly payroll updates, partnering closely with the Finance team for accurate documentation
• Administer, enhance, and audit all People systems (e.g., Workday, Tangelo, Freshservice), driving data integrity across platforms

Skills

• Progressive experience in a People Operations (HR) generalist or coordination role, preferably within a high-growth, remote environment
• Highly organized, with strong attention to detail, and excellent follow-through skills
• Ability to thrive in ambiguity, demonstrating exceptional problem-solving skills and the ability to confidently make decisions even when all information isn't readily available
• Highly resourceful and adept at both independent work and effective collaboration, demonstrating strong initiative, creative problem-solving skills, and sound judgment
• Proactive self-starter, a true 'go-getter' who is not afraid to ask questions, challenge the status quo, and drive initiatives forward
• Outstanding cross-functional collaboration skills, with a proven ability to build and maintain strong, trusted relationships both within the People team and across all levels of the organization (e.g., Finance, Legal, Leadership)
• Highly approachable with a customer service mindset to ensure great interactions with team members
• Ability to adapt to new processes, technologies, and ways of working, thriving in a dynamic, evolving environment
• Process-oriented and enjoy creating process and structure where there is none, often as part of a team effort
• Experience partnering with or working within People Operations and understanding the importance of handling and protecting sensitive and confidential information

Benefits

• Equity
• Bonus (if applicable)
• Global annual leave policy of 30 days per annum
• 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect

Company Overview

• Grafana Labs is an open-source software platform built to support monitoring, visualization, and metric analytics. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://grafana.com.

Company H1B Sponsorship

• Grafana Labs has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Apply tot his job Apply To this Job