Experienced Customer Support Specialist – Lithuanian & Russian Language Support for arenaflex Clients
Are you passionate about delivering exceptional customer experiences and solving technical issues with ease? Do you have a flair for languages and enjoy helping others? If so, we invite you to join our dynamic team at arenaflex as a Customer Support Specialist, where you'll have the opportunity to work with a globally recognized industry leader in technology.
About arenaflex
arenaflex is a global business outsourcing company that offers a range of services to help businesses like Samsung handle their customer service, finances, and other business processes. As a team member, you'll be employed by arenaflex, but you'll be supporting our esteemed client, Samsung, an internationally recognized industry leader in technology. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction, and we're committed to providing equal employment opportunities for all candidates.
The Role
As a Customer Support Specialist in our Samsung team, you'll be responsible for providing top-notch technical and non-technical assistance to Samsung's customers. Your primary duties will include:
- Answering incoming calls, emails, and chats in Lithuanian and Russian
- Providing efficient and satisfying solutions to customers' inquiries
- Treating customers with respect, following company policies and procedures
- Collaborating with colleagues to resolve complex issues and improve customer satisfaction
Requirements
To succeed in this role, you'll need to possess:
- Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
- Previous experience in customer service, preferably in a call center environment (although training and coaching will be provided)
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong attention to detail and commitment to quality
What We Offer
As a valued member of our team, you can expect:
- A full-time job with various shifts from Monday to Friday, between 09:00-19:00
- An hourly rate of €8.03 to €8.56 (during the trial period and after)
- Performance-based bonuses
- A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
- Comprehensive training and coaching to help you excel in your role
- A dynamic and inclusive work environment that values diversity and promotes equal employment opportunities
Career Growth Opportunities
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Support Specialist, you'll have the opportunity to:
- Develop your technical and soft skills through ongoing training and coaching
- Take on additional responsibilities and contribute to process improvements
- Collaborate with colleagues from diverse backgrounds and industries
- Pursue career advancement opportunities within our company
Work Environment and Company Culture
Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We're committed to providing a work environment that's free from discrimination and harassment, and we're proud to be an equal opportunities employer. Our team is united by a shared passion for delivering exceptional customer experiences, and we're always looking for talented individuals who share our values.
Compensation, Perks, and Benefits
As a valued member of our team, you can expect:
- Competitive hourly rates and performance-based bonuses
- Comprehensive training and coaching to help you excel in your role
- A supportive team with fantastic colleagues and managers
- Opportunities for career advancement and professional growth
- A dynamic and inclusive work environment that values diversity and promotes equal employment opportunities
How to Apply
If you're passionate about delivering exceptional customer experiences and solving technical issues with ease, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to schedule an initial phone call with our recruiter. Don't miss this chance to join our dynamic team at arenaflex and contribute to our mission of delivering exceptional customer experiences.
Start Date:
As soon as possible during September 2024
Location:
Work from home in Lithuania
Employment Type:
Permanent, with a 3-month trial period
Working Hours:
Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift) We look forward to seeing your application soon! Apply for this job