Experienced Customer Experience Agent – Remote PT Opportunity at arenaflex

Job Summary:

Join arenaflex, a pioneering food-tech startup, in revolutionizing the way people eat. As an Experienced Customer Experience Agent, you will be at the forefront of delivering exceptional, real-time service to customers, primarily over phone and conversational messaging, as well as some email. If you're passionate about providing quality customer service, motivated by helping others, and driven by a fast-growing business that is constantly evolving, we want to hear from you!

About arenaflex:

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That's what our customers experience at arenaflex. We're a vertically integrated, new standard of dining that brings world-class food within reach, no matter where you live. Our elevated brick + mortar locations offer pick up and dine in options, as well as delivery to your home. As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs, we're growing and pioneering a new category of dining called "Fast-Fine".

Key Responsibilities:

* Deliver exceptional, real-time service to customers primarily over phone and conversational messaging (SMS + Apple Business Chat), as well as some email

• Resolve issues in a personalized, timely manner in line with department SOPs
• Become an expert on arenaflex restaurants and ordering platforms, and stay up to date on relevant changes in a fast-paced environment
• Learn our backend tools and systems inside and out, suggesting improvements to make process + products more efficient
• Report on customer trends and feedback
• Strive to meet and exceed individual and team performance goals

Essential Qualifications:

* Extremely organized with strong attention to detail

• Able to think outside the box and solve problems creatively
• Adept at asking probing questions and walking customers through basic troubleshooting to identify and resolve issues
• Technologically savvy and proficient in navigating multiple tabs and windows
• Energized and motivated by a fast-growing business that is constantly evolving
• Strong written and verbal skills
• Empathetic with an ability to adapt your communication style to your audience

Preferred Qualifications:

* Experience with Zendesk or other help desk software

• You have appropriate remote work set-up - such as quiet space, and stable internet connection
• Driven by providing quality customer service and motivated by helping others
• Passionate about our mission of changing the way people eat

Requirements:

* Must be 18 years old and legally authorized to work in the US

• Must have weekend availability
• Must be equipped with a suitable remote work setup, including a quiet space and stable internet connection

Benefits:

* 1.5x Pay rate on company holidays

• Learning and Development opportunities to advance your career
• Employee Stock
• Employee Discount

Work Environment and Company Culture:

* arenaflex is a remote-friendly company, with a flexible and dynamic work environment

• We prioritize diversity, equity, and inclusion, and are committed to fair hiring practices
• Our team is passionate about providing exceptional customer service and is driven by a shared mission to revolutionize the way people eat

Compensation and Perks:

* $20/hour

• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• A chance to be part of a pioneering food-tech startup that is changing the way people eat

How to Apply:

If you're passionate about customer service, motivated by helping others, and driven by a fast-growing business that is constantly evolving, we want to hear from you! Apply now to join our team as an Experienced Customer Experience Agent at arenaflex. Apply Job!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fair hiring practices and do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you. Apply for this job