Experienced Customer Service Representative - Remote Opportunity at arenaflex

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our arenaflex team as an Experienced Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in building strong relationships with our customers, resolving issues, and driving sales growth.

About arenaflex

arenaflex is a dynamic and innovative company that values its employees, customers, and partners. We are a second-generation family-owned business that has been serving the industry for decades. Our commitment to quality, innovation, and customer satisfaction has earned us a reputation as a trusted leader in our field. We believe in treating our employees, manufacturers, and customers as our extended family and stand behind them 100%. Our core values of integrity, hard work, and dedication to excellence drive everything we do.

Job Summary

As an Experienced Customer Service Representative at arenaflex, you will be responsible for interacting with our customers via phone, email, or online chat to provide an outstanding experience. You will collect and enter orders, field customer questions and concerns, and manage the flow of sales orders for internal sales partners. You will also maintain customer records in our CRM and other business systems, establish and maintain effective working relationships with internal and external organizations, and assist with various projects as needed.

Key Responsibilities

* Interact with customers via phone, email, or online chat to provide timely and precise communication

• Collect and enter orders for our products
• Field customer questions and concerns while ensuring appropriate actions are taken to develop resolutions
• Manage the flow of sales orders for internal sales partners and confirm accuracy
• Maintain customer records in CRM and other business systems
• Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals
• Assist with various projects and other duties as needed

Competencies

* Excellent communication skills, including active listening and attention to detail

• Service-oriented, organized, and able to perform in a fast-paced environment
• Proficient in Microsoft Office Suite with the ability to learn new software
• Learns from and adapts to customer service trends based on customer communication and feedback
• Remains calm and professional in all situations
• Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment, either in our office or remotely from home. This role routinely uses standard office equipment such as computers and phones. We are committed to providing a flexible and supportive work environment that allows our employees to thrive.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role, and the employee will be required to talk, write, and listen. Some lifting may be required during set up and tear down of trade shows, which would require the ability to lift up to 50 pounds.

Position Type/Expected Hours of Work

Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week.

Travel

Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.

Required Education and Experience

* AA degree or equivalent from a 2-year college or technical school; or equivalent combination of education and experience

• Proven customer support experience with the ability to adapt/respond to different situations
• Professional, outgoing, and service-oriented
• Minimum of 2 years Customer Service experience in a B2B setting
• Proficient in Microsoft Office

Preferred Education and Experience

* Experience with CRM, ERP, and warehouse management systems

• Familiar with Zendesk and Asana

Benefits

* 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Shift

* Day shift

Education

* Associate (Preferred)

Experience

* B2B Customer Service: 2 years (Required)

Work Location

* Remote

How to Apply

If you are a motivated and customer-focused professional who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you would be a great fit for this role. We look forward to hearing from you! Apply Now! Apply for this job