Senior Customer Experience Analyst – Enhancing Walt Disney World Guest Experiences

At arenaflex, we're dedicated to delivering exceptional Guest Experiences that leave a lasting impression. As a Senior Customer Experience Analyst, you'll play a pivotal role in shaping the future of our Guest Experience strategy, leveraging data-driven insights to inform business decisions and drive growth. If you're passionate about analytics, customer-centricity, and collaboration, this is an exciting opportunity to join our team and make a meaningful impact.

About the Role & Team

arenaflex has long been renowned for its commitment to delivering world-class Guest Experiences. As a Senior Customer Experience Analyst, you'll be part of the Customer Experience Strategy and Intelligence team, responsible for harnessing data assets to uncover new insights and develop strategic recommendations that enhance the Guest Experience. This role requires a unique blend of analytical, project management, and communication skills, making it an ideal fit for individuals who thrive in fast-paced environments and are passionate about driving business growth.

Key Responsibilities

As a Senior Customer Experience Analyst, your primary responsibilities will include:

• Influence: Collaborate with Senior Executives and partners to develop strategic business cases for Customer Experience initiatives, leveraging data-driven insights to inform decision-making.
• Analytics: Leverage data to initiate key workstreams, prioritize projects, develop a Customer-centric roadmap, and make insightful data-driven recommendations to improve the Guest Experience.
• Customer Experience Storyteller: Translate data into actionable insights, proposing points of view on potential business impacts and supporting customer experience, product, pricing, forecasting, planning, and marketing decisions.
• Project Management: Support cross-functional stakeholders to gather business analysis requirements, develop project plans, and proactively communicate progress and changes.
• Financial: Contribute to the development of key inputs for long-term and annual operating plans that support key Customer Experience Initiatives.
• Industry Knowledge: Maintain current knowledge of industry trends, competitors, business opportunities, and customer dynamics through collaboration with Consumer Insight Measurement and Analytics (CIMA).

Essential Qualifications & Skills

To succeed in this role, you'll need:

• 2-3 years of experience in strategy, business, or analytical-related roles
• Demonstrated proficiency with Tableau
• Solution-oriented, creative problem-solving skills with high intellectual curiosity
• Strong time-management skills, with the ability to prioritize multiple requests and proactively communicate status to stakeholders
• Demonstrated competency in data collection, design, data analysis, data quality control, and database file management
• Excellent written and verbal communication skills, with the ability to communicate complex ideas and craft concise recommendations
• Ability to build relationships and collaborate with a wide range of stakeholders from different backgrounds and functions
• Proactive thinking and the ability to thrive in an often ambiguous, fast-paced environment
• Independently manage workload, providing updates on deliverables and value of work

Preferred Qualifications

While not required, experience working on an analytics team and knowledge of arenaflex data and business processes are highly desirable.

Education

A Bachelor's degree in Business or Analytics-related field is required.

Work Environment & Company Culture

As a Senior Customer Experience Analyst at arenaflex, you'll be part of a dynamic team that values collaboration, innovation, and customer-centricity. Our work environment is fast-paced, with a focus on delivering exceptional Guest Experiences. We offer a range of benefits, including:

• Competitive salary and bonus structure
• Comprehensive health insurance and wellness programs
• Retirement savings plan with company match
• Paid time off and holidays
• Professional development opportunities and training programs
• Collaborative and inclusive work environment

Career Growth Opportunities & Learning Benefits

arenaflex is committed to helping you grow and develop your skills and expertise. As a Senior Customer Experience Analyst, you'll have access to:

• Regular training and development programs to enhance your analytical, project management, and communication skills
• Opportunities to collaborate with cross-functional teams and stakeholders to drive business growth
• A dynamic and inclusive work environment that encourages innovation and creativity
• A comprehensive performance management system to support your career growth and development

How to Apply

If you're passionate about analytics, customer-centricity, and collaboration, and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note

arenaflex is a dynamic and rapidly growing company, and this role may be subject to change as the company evolves. We reserve the right to modify or terminate this role at any time, with or without notice. Apply for this job