Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex

At arenaflex, we're committed to revolutionizing the way people live, work, and interact with our brand. As a Pharmacy Customer Service Associate, you'll play a vital role in shaping the patient experience, providing exceptional care, and driving business growth. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing innovative solutions, exceptional patient care, and unparalleled customer service. Our team of passionate professionals is committed to making a positive impact in the lives of our patients and customers. With a strong focus on community involvement, arenaflex is proud to be a trusted partner in the healthcare industry.

Key Responsibilities:

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Customer Experience:

+ Engage with patients and customers, providing a warm and welcoming experience + Resolve customer issues and answer questions to ensure a positive experience + Model and share customer service best practices with team members to deliver exceptional care + Utilize interpersonal skills, such as greeting, eye contact, and courtesy, to build strong relationships

Operations:

+ Provide fast, friendly, and efficient service to customers + Recommend items for sale and suggest trade-up and/or companion items + Register customer purchases, collect cash, and distribute change as requested + Process voids, returns, rain checks, refunds, and exchanges as needed + Maintain a clean and well-merchandised store environment + Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager

Pharmacy Support:

+ Assist pharmacists in scheduling and maintaining workflow + Utilize pharmacy systems to enter patient and drug information, ensuring accuracy + Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs + Verify medicine is correct and check for possible interactions + Report prescription errors to the pharmacist on duty and adhere to company policies and procedures

Additional Responsibilities:

+ Handle telephone calls that do not require personal attention of the pharmacist + Process manual claims for third-party program prescription services + Assist with inventory management activities, such as ordering, unpacking, and storing pharmaceuticals + Maintain knowledge of company asset protection techniques and file claims for warehouse overages, shortages, or damaged goods + Ensure compliance with state and local laws regarding regulated products + Construct and maintain displays, including promotional, seasonal, and sale merchandise + Assist with separation of food items and product placement as specified by policies/procedures

Essential Qualifications:

* High school diploma or equivalent required; pharmacy technician certification (PTCB) or state required certification/registration a plus

• 1-2 years of experience in a pharmacy or customer service role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong attention to detail and accuracy
• Ability to lift up to 25 pounds and stand for long periods

Preferred Qualifications:

* PTCB certification or state required certification/registration

• Experience with pharmacy systems and equipment
• Knowledge of pharmacy laws and regulations
• Ability to work flexible hours, including evenings and weekends

Skills and Competencies:

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a team environment
• Attention to detail and accuracy
• Adaptability and flexibility
• Basic math skills and ability to handle cash and credit transactions
• Knowledge of pharmacy laws and regulations
• Ability to learn and adapt to new systems and procedures

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge

• Opportunities for career advancement and professional growth
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance
• A dynamic and supportive work environment

Work Environment and Company Culture:

* arenaflex is committed to creating a positive and inclusive work environment

• Our team is passionate about delivering exceptional patient care and customer service
• We value diversity, equity, and inclusion and strive to create a workplace that reflects the communities we serve
• arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

Compensation, Perks, and Benefits:

* Competitive hourly rate

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching and paid time off
• Opportunities for career advancement and professional growth
• Recognition and rewards for outstanding performance
• A dynamic and supportive work environment

How to Apply:

If you're passionate about delivering exceptional patient care and customer service, we want to hear from you! Apply now to join our team of dedicated professionals at arenaflex. Apply for this job