[Remote] Senior Azure Cloud Engineer-TurnPoint Technology (Philippines)OverviewKey TechnologiesKey ResponsibilitiesInitial Performance GoalsSummary

Note: The job is a remote job and is open to candidates in USA. TurnPoint is a leading Managed Service Provider (MSP) pioneering innovative technical solutions that transform business operations. They are seeking a Senior Azure Cloud Engineer to drive the successful delivery of advanced technical projects, ensuring smooth project progression and providing top-tier support for diverse clients.

Responsibilities

• Customer Service & Communication
• External: - Act as primary liaison between clients and internal technical team
• Internal: Utilize effective communication skills to properly inform and apprise the team of issues
• Language: Walk clients through the problem-solving process in plain language terms, on their tech level
• Ticketing: Ensure proper recording, documentation and closure of all client inquiries using online tools
• Client Support
• Daily: Conduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTO
• Remote: Perform daily technical client work remotely
• Efficiency and Timeliness
• Efficient Project Management: Work efficiently through your projects and tasks to ensure that deliverables are met in a timely manner, while also allowing for the unexpected without letting it derail other projects
• SLAs: Close support issues within Service Level Agreements – keeping us on time and budget
• Tech Tools & Skills
• Self-Directed Work: Self-assign tech work
• Quality: Troubleshoot and deliver accurate tech work
• Tools: Effectively utilize online tools: Zendesk, Asana, OneNote and other tools as required
• Physical: Ability to move equipment and lift 50 lbs. as required
• Self-Directed Work: Self-drive continued learning activities including technical certifications as required
• Technical Documentation
• Internal: Record and document tech processes into TurnPoint Tech Manual
• External: Record and document client environments to maintain current client technical documentation
• Self-Directed Documentation: Identify missing documentation, initiate, and complete supplemental documentation where needed
• Be an active participant in our standing engineering meeting (3x a week, with varying frequency during busy times)
• Assist with new client onboarding (from the potential new client assessment, TurnPoint Security Package, network and computer replacement projects, licensing migration, on-premises to cloud migrations, etc.)
• Organize daily activities based on the current projects and goals of the organization
• Monitor projects and oversee all projects (even ones you are not directly responsible for) to ensure deliverables and goals are met
• Work with senior management to revise plans for the team (including resource allocation)
• Ensure that team members have access to the necessary resources (hard and soft resources)
• Work with direct managers to ensure expectations and due dates are being met
• Improve time efficiency and velocity of task completion across the team
• Exemplify and champion superior client communication and service
• Emphasize quality, continuous improvement, and high performance
• Enact and champion company policies
• Balance support ticket threads, task execution, and project work for timely completion
• Function as a customer success escalation resource (particularly in the 8AM – 11AM ET window)
• Adhere to workflow best practices: attention to detail, thoroughness and follow-through
• Mentor and train the tech team, including project management, customer success, best practices, etc
• Obtain and maintain technical certifications as required
• Other duties as assigned

Skills

• Act as primary liaison between clients and internal technical team
• Utilize effective communication skills to properly inform and apprise the team of issues
• Walk clients through the problem-solving process in plain language terms, on their tech level
• Ensure proper recording, documentation and closure of all client inquiries using online tools
• Conduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTO
• Perform daily technical client work remotely
• Work efficiently through your projects and tasks to ensure that deliverables are met in a timely manner, while also allowing for the unexpected without letting it derail other projects
• Close support issues within Service Level Agreements – keeping us on time and budget
• Self-assign tech work
• Troubleshoot and deliver accurate tech work
• Effectively utilize online tools: Zendesk, Asana, OneNote and other tools as required
• Ability to move equipment and lift 50 lbs. as required
• Self-drive continued learning activities including technical certifications as required
• Record and document tech processes into TurnPoint Tech Manual
• Record and document client environments to maintain current client technical documentation
• Identify missing documentation, initiate, and complete supplemental documentation where needed
• Be an active participant in our standing engineering meeting (3x a week, with varying frequency during busy times)
• Assist with new client onboarding (from the potential new client assessment, TurnPoint Security Package, network and computer replacement projects, licensing migration, on-premises to cloud migrations, etc.)
• Organize daily activities based on the current projects and goals of the organization
• Monitor projects and oversee all projects (even ones you are not directly responsible for) to ensure deliverables and goals are met
• Work with senior management to revise plans for the team (including resource allocation)
• Ensure that team members have access to the necessary resources (hard and soft resources)
• Work with direct managers to ensure expectations and due dates are being met
• Improve time efficiency and velocity of task completion across the team
• Exemplify and champion superior client communication and service
• Emphasize quality, continuous improvement, and high performance
• Enact and champion company policies
• Balance support ticket threads, task execution, and project work for timely completion
• Function as a customer success escalation resource (particularly in the 8AM – 11AM ET window)
• Adhere to workflow best practices: attention to detail, thoroughness and follow-through
• Mentor and train the tech team, including project management, customer success, best practices, etc
• Obtain and maintain technical certifications as required
• Other duties as assigned
• Ability to move equipment and lift 50 lbs. as required
• Windows 11+
• Windows Server 2022+
• Apple Operating Systems
• Microsoft 365
• Microsoft Azure
• Microsoft Intune & Autopilot
• Microsoft Defender & Sentinel
• Microsoft Azure Virtual Desktop
• Microsoft Lighthouse & GDAP
• Microsoft Fabric

Company Overview

• Our company is a boutique IT consulting firm providing high-level IT consulting, outsourced IT management, and help desk services to small- and medium-sized businesses in the greater Seattle area. It was founded in 2000, and is headquartered in Seattle, Washington, USA, with a workforce of 11-50 employees. Its website is https://www.turnpoint.tech.

Company H1B Sponsorship

• TurnPoint has a track record of offering H1B sponsorships, with 2 in 2023, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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