Experienced Customer Service Representative – Outdoor Living Solutions
At arenaflex, we're passionate about creating inviting outdoor spaces where people connect, reflect, and recharge. As a leading provider of outdoor living solutions in North America, we're dedicated to inspiring endless possibilities with enduring performance. Our award-winning portfolio of premier building products includes Belgard, Echelon, Barrette Outdoor Living, MoistureShield, Sakrete, Amerimix, Techniseal, and PebbleTec, among others. We're seeking an experienced Customer Service Representative to join our team in Bartlesville, OK. As a key member of our customer-facing team, you'll play a vital role in ensuring the highest level of customer satisfaction by providing support, guidance, and resolution to client inquiries or issues.
Job Summary
In this role, you'll be responsible for delivering exceptional customer service by:
- Assisting customers with product questions, ordering, order tracking, complaints, and problems
- Entering orders into our system for billing and delivery
- Preparing quotes and coordinating mailings of literature and samples
- Coordinating delivery schedules with dispatch
- Retrieving needed information for our credit department
- Issuing credits or debits accurately when applicable
- Setting up new customers for our sales force
- Answering incoming calls
- Taking sales orders from sales representatives and customers by phone, fax, and email
- Running credit card and check approvals
- Categorizing, filing, and maintaining paperwork for audit purposes and filing all customer records
- Printing and distributing e-mailed customer purchase orders
- Performing other duties and responsibilities related to the nature of the job as needed
Job Requirements
To succeed in this role, you'll need to possess:
- A high school diploma or equivalent, or comparable related experience
- Attention to detail and a focus on accuracy
- Basic math skills and proficiency in Microsoft Office suite
- Excellent organizational and problem-solving skills
- Experience with a multi-line phone system
- A pleasant phone personality and ability to multi-task
- Ability to sit for extended periods of time and perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
- Bending and some lifting
- Extensive writing and phone use
- Ability to work in a fast-paced environment with repetitive tasks
What arenaflex Offers You
At arenaflex, we're committed to providing a supportive and inclusive work environment that values opportunity for growth, development, and internal promotion. As a valued member of our team, you'll enjoy:
- Highly competitive base pay
- Comprehensive medical, dental, and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About arenaflex
arenaflex has a long and proud heritage as a collection of hundreds of family businesses, regional companies, and large enterprises that together form the arenaflex family. We operate in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you'll be brought to our official employment application. Please complete your online profile, and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day.
Equal Opportunity Employer
arenaflex is an Affirmative Action and Equal Opportunity Employer. We're committed to diversity, equity, and inclusion in all aspects of our business. If you're passionate about delivering exceptional customer service and want to join a dynamic team, we encourage you to apply today! Apply Now! Apply for this job