Experienced Customer Support Specialist (Call Center) – Billing – Remote Texas Area
Join arenaflex, a renowned leader in the insurance industry, as we continue to revolutionize the way we serve our customers. With a rich history of innovation and a commitment to excellence, arenaflex has been consistently recognized for its achievements and culture, including its recent Forbes award as one of America's Best Midsize Employers for 2023. We're seeking a highly motivated and customer-centric individual to join our team as a Customer Support Specialist (Call Center) – Billing – Remote Texas Area.
About arenaflex
At arenaflex, we've been guided by our purpose to help people reduce risk and overcome unexpected events for over 60 years. We're a team-driven organization with a common goal to help others, and we believe that everyone needs insurance. Our team is dedicated to creating a workplace where everyone feels valued, included, and empowered to grow. We're committed to diversity, equity, and inclusion, and we strive to serve customers from all walks of life.
Job Summary
As a Customer Support Specialist (Call Center) – Billing – Remote Texas Area, you'll be responsible for providing exceptional customer service to our policyholders nationwide. You'll be the face of arenaflex, responding to customer inquiries via phone, live chat, SMS, email, social media, and other channels. Your primary goal will be to resolve customer issues, answer questions, and provide solutions that exceed our customers' expectations.
Key Responsibilities
* Provide knowledgeable answers to general customer inquiries regarding their policy, billing, or claim.
- Advanced inquiry interactions involving making a policy change, processing payments, changing due dates, pay plans, payment methods, portal resets/concerns, website navigation, or accepting a new claim.
- Problem resolution including investigating issues and responding to customer inquiries and requests.
- Other functions may be assigned.
Requirements
* High School Diploma or GED equivalent
- AA degree preferred
- 1+ year call center and/or customer service experience
- Or equivalent combination of education and experience
- 1+ year handling escalated calls, preferred
- Strong desire to provide the best customer experience, must have good communication skills and the ability to interact with customers by phone, live chat, SMS, email, social media, etc.
- Treat team members in a professional manner.
- Excellent computer skills required. (Microsoft Outlook, Word)
- A highly driven and self-motivated individual ready to work in a fast-paced workplace.
- Demonstrate ability to analyze customer needs, identify and resolve problems and make sound business decisions.
Why Choose a Career at arenaflex?
At arenaflex, we offer a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Our team is dedicated to creating a workplace where everyone feels valued, included, and empowered to grow. We're committed to diversity, equity, and inclusion, and we strive to serve customers from all walks of life.
Benefits
* Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401(k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Equal Opportunity Employer
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
How to Apply
If you're a motivated and customer-centric individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about arenaflex and our culture. To apply, please click on the link below: Apply Job! We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job