Field Service Technician

Epiroc is a leading productivity partner for the mining and infrastructure industries, seeking a Level 1 Field Service Technician. The technician will perform preventive maintenance and mobile lube services, ensuring high quality standards while minimizing downtime and promoting product capabilities.

Responsibilities

• Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory
• Complete daily work assignments as requested from the customer or supervisor
• Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site
• Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field
• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our priority. Work sustainably, being conscious of the environmental impact
• Always maintain courteous and professional demeanor and communication with customers and internal staff

Skills

• The successful candidate should have basic computer skills
• Be familiar with Epiroc equipment
• Have previous work experience demonstrating a strong mechanical aptitude
• Good work ethic
• Be able to read basic hydraulic and 24-volt schematics
• Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc
• Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates by date required by Manager
• Maintain a valid driver's license; a good driving record is required
• If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver's License (CDL) for Department of Transportation (DOT) purposes and maintain an active license
• Employees must be at least 18 years of age to drive commercial motor vehicles (CMVs) within state lines (intrastate) only
• Drivers must be at least 21 years old to drive commercial vehicles across state lines (interstate)
• Travel is required in this position

Benefits

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation

Company Overview