Experienced Customer Service Representative - Membership Development

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Representative - Membership Development, you'll be at the forefront of this movement, working closely with our members to understand their needs and provide tailored solutions that exceed their expectations. If you're a people person with a passion for problem-solving and a knack for building lasting relationships, we want to hear from you!

About arenaflex

arenaflex is a leading provider of membership-based services, with a rich history dating back to 1902. As the largest federation of AAA clubs in the nation, we've built a reputation for delivering legendary service and beneficial products that provide our members with peace of mind and value. With 14,000 employees across 21 states and 17 million members, we're a force to be reckoned with. But it's not just about numbers – it's about people. Our employees are the heart and soul of our organization, and we're committed to creating a workplace where everyone feels valued, supported, and empowered to grow.

The Role

As a Customer Service Representative - Membership Development, you'll be responsible for:

• Receiving and successfully resolving member service requests via the telephone or internet, demonstrating a deep understanding of our products and services
• Mediating requests for service and possessing the skill sets to achieve proficiency in two other business lines within the arenaflex Member Service Center (MSC)
• Selling and promoting various products and services to our members, with a focus on building long-term relationships and driving revenue growth
• Empowering members by making service-policy exceptions on their behalf, ensuring member retention and satisfaction
• Meeting goals at the minimum standard/threshold by the end of the 90-day training period

What You'll Need

* Prior customer service experience, with a proven track record of delivering exceptional results

• A flexible, "can-do" attitude to navigate our ever-changing environment
• Excellent communication skills (written, verbal, and listening), with the ability to multi-task and perform well in a fast-paced environment
• Proficiency using computers, with complex computer navigation and data entry skills
• A high school diploma or equivalent, with a commitment to ongoing learning and development
• The ability to pass a background check and drug test
• A willingness to live within a 30-mile radius of our training location in Coppell, TX

What We Offer

* A competitive starting salary of $22/hour

• Outstanding benefits, including health coverage for medical, dental, and vision, as well as a 401(K) saving plan with company match and pension
• In-person training schedule from 9am to 6pm, Monday to Friday, with every other Saturday
• Regular schedule from 10:00am to 7:00pm, with every other Saturday
• Paid training and growth opportunities, with a focus on career development and advancement
• A dynamic and supportive work environment, with a commitment to diversity, inclusion, and belonging
• Employee discounts on membership, insurance, travel, entertainment, services, and more!

Why Join arenaflex?

* We're a leader in the industry, with a national brand recognition and a long-standing reputation for delivering exceptional service

• We're committed to creating a workplace where everyone feels valued, supported, and empowered to grow
• We offer a range of benefits and perks, including tuition assistance, PTO for community volunteer programs, and a wellness program
• We're a team of passionate and dedicated professionals, working together to deliver legendary service and beneficial products to our members

How to Apply

If you're a motivated and customer-focused individual with a passion for problem-solving and a knack for building lasting relationships, we want to hear from you! Apply now to join our team as a Customer Service Representative - Membership Development, and take the first step towards a rewarding and challenging career with arenaflex. Apply Now! Apply for this job