Job Title: Dedicated Patient Care Coordinator - REMOTE Evening & Weekend Shifts at arenaflex

About arenaflex

arenaflex is a national leader in providing innovative medical solutions, empowering patients to manage their health and treatment at home. Our mission is to deliver high-quality medical products, services, and outstanding customer care through our extensive network of locations across the United States. arenaflex is committed to helping patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to take control of their health.

Overview and Responsibilities

We are seeking a dedicated and compassionate Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a Patient Care Coordinator, you will play a vital role in ensuring the seamless delivery of medical equipment and supplies to our patients. Your primary responsibilities will include contacting patients to confirm delivery, taking orders, verifying patient information, and placing orders in a timely manner.

Key Responsibilities:

• Accurately transcribe patient profiles over the telephone, including data entry and possible outbound calling
• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

Employment with arenaflex is contingent upon:

• A background investigation (company-wide)
• A drug screen (when applicable for the position)
• A valid driver's license in the state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

We require:

• A high school diploma or GED equivalent
• Experience in the medical field and administrative record management
• A strong customer service background

Skills, Knowledge, and Abilities

To succeed in this role, you will need:

• To effectively communicate in English, both orally and in writing
• To be helpful, knowledgeable, and polite while maintaining a positive attitude
• To interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• To maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• To multi-task and maintain attention to detail
• To accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organization, time-management, and deductive problem-solving skills
• To work independently and as part of a team

Physical Demands

This role requires:

• Sitting, walking, standing, talking, or listening
• Close vision to small print on a computer and/or paperwork

Machines, Equipment, and Technical Abilities

You will need to be proficient in:

• Email transmission and communication
• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• The understanding of all applicable home medical equipment and supplies

Rotech Information

arenaflex offers:

• A 401(k) plan
• Medical, dental, and vision insurance
• Life insurance and disability coverage
• Generous paid time off and paid holidays
• An employee discount program
• An employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Make the Right Move and Submit Your Resume Today!

The hiring manager reviews resumes and contacts applicants with related experience to the applied position. To view the status of a position you submitted your profile to, sign into your account. All positions are posted for a minimum of 5 days and are open until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in arenaflex Healthcare Inc.

Equal Opportunity Employer

arenaflex Healthcare Inc. is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.