Airbnb Guest Communication & Booking Coordinator (Monthly Retainer)

Overview

I’m hiring a Guest Communication & Booking Coordinator to support a growing Airbnb and direct-booking portfolio. This is a long-term role built on clarity, structure, and trust. This position is not hourly. It is a monthly retainer that compensates for availability, responsiveness, and responsibility, not constant activity. The portfolio is currently small but actively expanding and includes:

• Active Airbnb listings
• New Airbnb listings launching
• Direct booking inquiries via WhatsApp
• Potential expansion into a larger managed portfolio

This role is intentionally structured to scale clearly and fairly as the portfolio grows. ⸻

Responsibilities

Airbnb Guest Messaging

• Respond to guest messages using provided templates
• Coordinate:
• Check-in and check-out questions
• Arrival logistics
• Basic availability and booking inquiries
• Flag and escalate issues according to SOP (not everything is escalated)

WhatsApp Coordination

• Use a dedicated business WhatsApp number (not personal)
• Share listings in pre-approved WhatsApp groups only
• Respond to direct booking inquiries professionally
• Coordinate basic questions and route confirmed bookings correctly
• Never improvise pricing, policies, or promises

General

• Maintain calm, professional communication at all times
• Follow written SOPs precisely
• Communicate clearly when escalation is required
• Be reliable, structured, and proactive without overstepping

⸻ ⏰ Availability (IMPORTANT) You must be available and reachable during the following window: 2:00 PM – 10:00 PM Thailand Time (GMT+7) This means:

• You do NOT need to work constantly during this window
• You MUST be reachable and able to respond when messages come in
• Expected response time: within 30–60 minutes
• WhatsApp must be installed on your phone with notifications enabled

Availability is a core part of this role and is included in the monthly retainer. ⸻

Compensation

Structure (Tiered Monthly Retainer) Compensation is tied to the number of active listings managed, not revenue or commissions. Tier 1 — Starter Portfolio Up to 5 listings

• $150 USD / month
• Airbnb messaging
• Limited WhatsApp coordination
• 2pm–10pm availability

Tier 2 — Growth Portfolio 6–10 listings

• $225 USD / month
• Airbnb + WhatsApp coordination
• Increased message volume

Tier 3 — Expanded Portfolio 11–15 listings

• $300 USD / month
• Multi-channel coordination
• Higher responsibility and prioritization

Further growth tiers may be defined as the portfolio expands. ⸻ Access & Security

• You will be added as an Airbnb Co-Host only
• No access to payouts, banking, or financial information
• No personal account access required
• Clear permissions and boundaries at all times

⸻ ✅ Ideal Candidate

• Experience with Airbnb guest communication or property management
• Strong written English
• Calm, solution-oriented communication style
• Comfortable working with templates, rules, and SOPs
• WhatsApp-savvy
• Reliable internet and phone access
• Looking for long-term, stable work, not short-term gigs

⸻ ❌ Not a Fit If

• You prefer hourly or time-tracked work
• You dislike structured guidelines
• You improvise pricing, policies, or guest commitments

⸻ Application Instructions (REQUIRED) Please include: 1. Brief description of your experience with Airbnb or guest communication 2. Your country and timezone 3. Confirmation that you are comfortable with a monthly retainer (not hourly) 4. A short written example of how you would respond to a polite guest requesting early check-in Applications missing these points will not be considered. ⸻ Why This Role This is a trust-based, long-term position in a growing hospitality business. As the portfolio grows, the role grows — with clear structure, no emotional renegotiation, and clean expectations. Thailand-Based Candidates (Optional Path) If you are based in Thailand and legally eligible to work, there is an optional long-term pathway available. After a successful 2-month trial period as an independent contractor, this role may transition into a fixed payroll position under my Thai company, including:

• Monthly salary
• Thai social security contributions
• Long-term employment stability

This transition is not guaranteed and depends on:

• Performance during the trial period
• Portfolio growth and operational needs
• Legal eligibility under Thai labor law

All candidates will start as independent contractors during the trial phase. Apply tot his job Apply To this Job