[Remote] Web Content Publishing Manager

Note: The job is a remote job and is open to candidates in USA. Commerce is on a mission to empower businesses with its AI-driven commerce ecosystem. The Web Content Publishing Manager will oversee web production and CMS operations, ensuring high performance and strategic alignment of global web properties while managing a team of publishing specialists.

Responsibilities

• Oversee web production and content publishing across Commerce’s web properties
• Own and enhance our CMS (Contentful/Makeswift) architecture, operations and administration - managing complex publishing workflows, QA processes, permissions, taxonomies, content models, content governance and documentation
• Responsible for the content publishing lifecycle - From idea/request to final implementation, you will be responsible for ensuring initiatives are clearly defined, strategically aligned and executed accurately in line with web best practices, brand guidelines and marketing priorities
• Manage the web publishing backlog - working with project management, stakeholders and cross-functional teams to define requirements, prioritize tasks and strategize implementation that align with business objectives
• Own translation and localization processes - managing TMS (Smartling) systems and integrations ensuring operational effectiveness and alignment with global marketing strategy
• Support execution of publishing requests and initiatives utilizing CMS, TMS, DAM, and design systems to create, publish and maintain web pages
• Support major initiatives within the web roadmap, acting as the CMS consultant and web operations expert, by providing strategic recommendations and execution of project requirements
• Lead a team of high-performing publishing specialists - defining goals/priorities, managing workload and resource allocation, overseeing daily publishing/QA, mentorship and training
• Guide stakeholder discussions towards strategically aligned, operationally efficient and scalable web production solutions
• Facilitate innovation and efficiency — evaluate new CMS tools, automation workflows, and AI-driven enhancements that improve web performance, enhance user experience and drive operational scale
• Partner cross-functionally with design, content, SEO, product, marketing and development teams to implement best practices and maintain web performance, accessibility and reliability

Skills

• 5+ years of experience in web operations, digital marketing, or similar role with a focus in website management for multiple enterprise brands
• Expert proficiency in CMS systems (Contentful preferred)
• Demonstrable ability to own and enhance large scale publishing operations that are strategically aligned with business objectives
• Experience in supporting large-scale web projects such as CMS migrations, tech-stack overhauls or rebrands
• Solid understanding of web best practices, including on-page/technical SEO, accessibility, performance and user experience
• Strong program/project management skills in cross-functional settings; adept in dealing with complex timelines, dependencies, and stakeholder expectations
• Ability to drive outcomes in a fast-paced environment; effective collaboration and working independently
• Intermediate working knowledge of HTML/CSS and web development procedures
• Experience with web translation & localization operations and best practices at a global scale
• Strong attention to detail with an ability to spot technical, UX, and content issues during QA
• Bachelor's degree or equivalent professional experience
• Familiarity with tools such as: Smartling, Figma, Bynder, Amplitude, Screaming Frog, Google Search Console, Jira and Asana

Company Overview

• Commerce (Nasdaq: CMRC) empowers businesses to innovate, grow, and thrive through an open, AI-driven commerce ecosystem. It was founded in 1994, and is headquartered in Broomfield, Colorado, USA, with a workforce of 1001-5000 employees. Its website is http://commerce.com/.

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