Salesforce Solution Architect/Consultant

Title: Salesforce Solution Architect/Consultant Location: Remote Client Industry: Professional Services Compensation: $65-$85/hr. We have partnered with our client in their search for a client-facing Salesforce Solutions Architect/Consultant to support the full consulting lifecycle-from pre-sales and discovery through solution design, delivery oversight, adoption, and value realization. This role partners closely with C-suite sponsors, product owners, and engagement leaders to frame business problems, facilitate workshops, translate needs into cross-cloud architectures and roadmaps, and drive governed execution aligned to quality and risk standards.

Responsibilities

• Lead client discovery and problem-framing sessions; facilitate requirements, prioritization, and journey-mapping workshops.
• Translate insights into epics, user stories, and testable acceptance criteria, ensuring traceability through delivery.
• Create core consulting artifacts including:
• Current/future-state process flows and journey maps
• Operating model and capability views
• Business cases and value-tracking plans
• Build multi-phase roadmaps and release plans, define MVP scope, and establish measurable success metrics.
• Produce effort estimates and integrated delivery plans with assumptions, risks, and dependencies.
• Drive governance and executive communications:
• Design reviews and architecture sign-offs
• Stage gates and decision logs
• Steering committee readouts and executive updates
• Architect pragmatic solutions across Sales Cloud, Service Cloud, Data Cloud, and Agentforce aligned to enterprise standards.
• Set and enforce configuration vs. code guardrails; lead design trade-off decisions and solution reviews.
• Guide configuration and development teams on best practices, including Flows, OmniStudio, Prompt Builder, and when to extend with Apex/LWC.
• Define and oversee data and integration strategies, partnering with platform and enterprise teams to ensure security, compliance, and audit readiness.
• Shape Data Cloud approaches for unified customer profiles, insights, segmentation, and AI-enabled engagement.
• Partner with integration teams (e.g., MuleSoft, REST/SOAP APIs; HL7/FHIR where applicable) to ensure seamless connectivity to external systems.
• Ensure compliance with applicable regulatory requirements (e.g., HIPAA, GDPR, HITRUST, or industry-specific controls as needed).
• Lead change management and adoption planning with enablement teams; design training and communications.
• Track activation, usage, value realization, and CSAT; course-correct to drive sustained adoption.
• Contribute to pre-sales solutioning, proposals/SOW development, and support practice assets and standards.

Skills Required

• Strong client advisory presence with the ability to influence VP/C-suite stakeholders.
• Expert workshop facilitation across discovery, prioritization, and journey mapping; proven ability to drive consensus.
• Structured problem solving and executive storytelling; skilled in creating clear, storyline-driven materials (PowerPoint/Confluence).
• Strong delivery governance discipline: scope control, change management, stage gates, and decision records.
• Requirements management expertise: user stories, acceptance criteria, and traceability in Jira or Azure DevOps.
• Change management and adoption planning: communications, enablement, and measurement of adoption/CSAT.
• Experience supporting estimation and SOW development with bottom-up estimates, assumptions, dependencies, and risk mitigation.
• Deep Salesforce experience across Sales Cloud and/or Service Cloud; working knowledge of Data Cloud and Agentforce/AI.
• Strong understanding of end-to-end processes (lead-to-cash, customer service/case management, client success).
• Hands-on advanced configuration knowledge (e.g., Flows, OmniStudio, Assignment Rules, Prompt Builder) and ability to guide development teams on Apex, LWC, APIs.
• Integration and data literacy: data modeling, identity resolution, security/sharing, and common integration patterns (MuleSoft, APIs).
• Familiarity with DevOps and release practices, including branching strategies, CI/CD, Definition of Done, and tools such as Git, Copado, Gearset, Azure DevOps, Jenkins.
• Strong executive presentation skills and comfort leading architecture/design sessions with senior stakeholders.

Education & Work Experience

• Bachelor's degree or equivalent experience.
• 5+ years in Salesforce consulting and/or solution architecture, ideally in enterprise or regulated environments.
• Salesforce certifications (at least one required): Application Architect, Sales Cloud Consultant, Service Cloud Consultant and/or Data Cloud Consultant

Preferred Skills & Work Experience

• Progress toward System Architect or CTA track strongly preferred.
• Experience leading cross-functional teams in Agile/Scrum environments.
• Familiarity with Salesforce Shield, event monitoring, and security/compliance tooling.
• Knowledge of AI/ML integration patterns (e.g., Agentforce, Einstein, Vertex AI).
• Exposure to industry clouds (e.g., Health Cloud, Financial Services Cloud, Manufacturing Cloud).

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