Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and problem-solvers who are passionate about making a difference in the world. We believe that everyone deserves to live, work, and play in a world where technology empowers and connects us all. As a Fiber Customer Support Analyst at arenaflex, you'll be at the forefront of this mission, providing exceptional technical support and customer service to our valued customers.
About arenaflex
arenaflex is a leading provider of innovative communication and entertainment services, empowering people to live, work, and play in a world where technology knows no bounds. Our team is dedicated to delivering exceptional experiences to our customers, and we're looking for talented individuals like you to join our V Team.
What You'll Be Doing
As a Fiber Customer Support Analyst, you'll be part of a dynamic team that's passionate about delivering exceptional technical support and customer service. You'll be responsible for:
- Answering incoming calls from customers with order inquiries and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're seeking a dedicated and customer-focused individual who is passionate about delivering exceptional technical support and customer service. You'll have:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- A strong understanding of communication and networking components
- Experience in a fast-paced call center environment
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience (a plus!)
Even Better If You Have
* A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
- Familiarity with communication and networking components
- Experience working with customers in a technical support role
What We Offer
As a Fiber Customer Support Analyst at arenaflex, you'll enjoy a range of benefits, including:
- A competitive salary and incentive-based compensation package
- Comprehensive health and wellness benefits
- 401(k) Savings Plan and stock incentive programs
- Paid time off and adoption assistance
- Tuition assistance and career growth opportunities
- A collaborative, inclusive work environment that celebrates diversity and promotes a sense of belonging
Work Environment and Culture
As a remote role, you'll work from home with occasional in-person trainings and meetings. Our team is dedicated to creating a collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of diversity, equity, and inclusion.
Compensation and Benefits
The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
How to Apply
If you're passionate about delivering exceptional technical support and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply. Please visit our website to learn more about our application process and to submit your application. Apply Now! Apply for this job