Experienced Customer Support Co-ordinator for Remote Work – Delivering Exceptional Patient and Customer Experiences in the Healthcare Industry

Welcome to arenaflex: Where Saving and Sustaining Lives is Our Mission

At arenaflex, we are deeply connected by our mission to make a positive impact on people around the world. Our work improves outcomes for millions of patients, and we're committed to creating a place where our employees are happy, successful, and inspire each other. With over 85 years of pioneering significant medical innovations that transform healthcare, our products and therapies are found in almost every hospital worldwide, in clinics, and in homes. Join us at the intersection of saving and sustaining lives, where your purpose accelerates our mission.

About Our Team and Culture

arenaflex has 13 sites across the UK, including our UK head office in Berkshire, 3 manufacturing facilities across the UK, and our national distribution centre based in Northampton. Our team is dedicated to delivering patient care in homes and hospitals, and we're looking for a Customer Service Coordinator to join our team. This role offers the flexibility of working from home, with the option to visit our Whittle site based in Leicester. We're a supportive, inclusive, and diverse workplace environment that values the well-being of our employees.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our team, you will provide professional and responsive support to our patients and customers, ensuring a positive experience in fulfilling and delivering orders. Your excellent communication skills, strong problem-solving abilities, and passion for helping others will make you an ideal fit for this role.

Key Responsibilities:

• Provide professional and responsive support to patients and customers via phone and email, addressing pricing queries, product complaints, and other inquiries
• Effectively resolve issues and adapt to fluctuations in the volume of incoming inquiries, ensuring a high level of customer satisfaction
• Collaborate cross-functionally within arenaflex to engage customers regarding our products and enhance the overall customer experience
• Adhere to the stocktake schedule and ensure orders are processed in time to meet delivery lead times
• Identify challenges and resolve solutions, providing our patients and partners with immediate and high-quality first interactions

What We're Looking For

To be successful in this role, you'll need:

• Excellent written English skills
• A strong can-do attitude and a passion for helping others
• Proven problem-solving skills and the ability to think critically
• A clear, professional, and informative communication style
• Relationship management skills, with the ability to nurture and grow relationships within our organisation

Essential Qualifications:

• Previous experience in a customer-facing role, preferably in the healthcare industry
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Preferred Qualifications:

• Experience with customer relationship management (CRM) software
• Knowledge of medical terminology and healthcare products
• Previous experience working in a remote or home-based environment

What We Offer

In return for your hard work and dedication, we offer:

• A competitive salary of £24,000 per annum
• Access to an enhanced Pension Scheme with the option to have Group Income Protection
• Life Assurance x4
• A variety of development opportunities, including in-house training, coaching, secondment opportunities, and internal progression
• Support for all aspects of wellbeing, including an Employee Assistance Programme, annual flu vaccinations, and pension tax planning
• 25 days of annual leave plus bank holidays, with the option to purchase an additional 5 days

Career Growth and Development

At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including in-house training, coaching, and secondment opportunities. Our internal progression opportunities will allow you to take your career to the next level, and our supportive and inclusive work environment will help you thrive.

Work Environment and Company Culture

Our workplace environment is supportive, inclusive, and diverse, and we value the well-being of our employees. We're committed to creating a place where our employees are happy, successful, and inspire each other. Our company culture is built on our mission to make a positive impact on people around the world, and we're looking for individuals who share our values and are passionate about delivering exceptional customer experiences.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient and customer experiences, we'd love to hear from you. Please apply for this role by clicking the "Apply Job" link below. We're committed to working with and providing reasonable accommodations to individuals with disabilities globally, and we look forward to receiving your application.

arenaflex is an equal opportunities employer, and we welcome applications from all qualified candidates.