Aladdin Client Experience, Associate

BlackRock is a global leader in investment management, dedicated to helping people experience financial well-being. The Aladdin Client Experience team is seeking a Client Success Specialist to provide exceptional service to clients, assist with inquiries, and resolve complex issues related to the Aladdin platform.

Responsibilities

• Deliver impactful client service: As the initial contact person for our clients, you will interact with them via ServiceNow, email, and telephone. Your core responsibility is to guide clients in effectively using Aladdin. Your focus lies in building client confidence, providing support, and empowering them to manage their businesses. This role allows you to enhance your technical, industry, and interpersonal proficiencies
• Solve problems through technology: Apply and grow your technical skills in SQL and UNIX (which we'll teach you) to diagnose issues, provide solutions, and support clients
• Provide insights through proactive education: We study data and collaborate with clients and engineers to prevent and address issues promptly
• Be a student every day: We foster a culture of ongoing learning. Expand your insight into our clients, their organizations, and our product to consistently elevate our service quality

Skills

• A demonstrated curiosity in the intersection of finance and technology
• Previous experience in a client- or customer-facing environment, with a focus on delivering excellent service
• Excellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism
• Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge
• Proficient in managing various tasks simultaneously, showcasing excellent organization and problem-solving capabilities, adept at working independently and in a team setting
• Analyzing situations with attention to detail
• Enthusiasm for learning in a fast-paced, evolving environment

Benefits

• An annual discretionary bonus
• Healthcare
• Leave benefits
• Retirement benefits
• A strong retirement plan
• Tuition reimbursement
• Comprehensive healthcare
• Support for working parents
• Flexible Time Off (FTO)

Company Overview

Company H1B Sponsorship