Experienced Customer Support & Sales Representative – Inbound Calls & Chat Support – Contract to Hire Opportunity at arenaflex

Are you a customer-focused individual with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! arenaflex is seeking a highly motivated and skilled Customer Support & Sales Representative to join our dynamic support team. As a key member of our team, you will be responsible for handling inbound calls, managing customer complaints, and assisting in resolving issues. You will also play a crucial role in managing our support chatbot through HubSpot to provide timely and accurate responses to our customers.

About arenaflex

arenaflex is a leading provider of innovative solutions in the steel manufacturing industry. Our mission is to empower our customers with cutting-edge technology and exceptional support services. We are committed to fostering a culture of collaboration, innovation, and customer satisfaction. Our team is dedicated to delivering outstanding results, and we are looking for like-minded individuals to join our journey.

Responsibilities

As a Customer Support & Sales Representative at arenaflex, you will be responsible for:

• Responding to inbound calls from existing customers regarding sales inquiries, product information, and complaints in a timely and professional manner.
• Providing solutions to customer concerns and escalating complex issues when necessary, ensuring that customer satisfaction is always our top priority.
• Managing the support chatbot using HubSpot to ensure timely and accurate responses to customer inquiries, providing a seamless and personalized experience.
• Processing orders, tracking customer inquiries, and following up on pending issues to ensure that customer needs are met.
• Collaborating with other team members to enhance the customer support experience, sharing knowledge and best practices to drive excellence.
• Maintaining a positive and professional demeanor while addressing customer needs, even in challenging situations.
• Staying up-to-date with industry trends and arenaflex's products and services to provide expert advice and guidance to customers.

Requirements

To be successful in this role, you will need:

• Previous experience in customer support or sales, with a proven track record of delivering exceptional customer experiences.
• Familiarity with HubSpot for managing chatbot and customer interactions, with a strong understanding of its features and capabilities.
• Excellent verbal and written communication skills, with the ability to articulate complex ideas in a clear and concise manner.
• The ability to handle difficult situations with patience and professionalism, remaining calm under pressure.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Availability to work between 8:30 PM PST and 4:00 PM PST, with flexibility to adapt to changing schedules and demands.

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience with CRM tools, especially HubSpot, with a strong understanding of its features and capabilities.
• Knowledge of the steel manufacturing industry, with a passion for staying up-to-date with industry trends and developments.
• Proven experience in sales, with a track record of meeting or exceeding sales targets.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Ability to adapt to changing schedules and demands, with flexibility and a positive attitude.
• Strong technical skills, with proficiency in HubSpot and other CRM tools.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to investing in the growth and development of our employees. As a Customer Support & Sales Representative, you will have access to:

• Ongoing training and development opportunities, with a focus on improving your skills and knowledge.
• Mentorship and coaching from experienced colleagues, with a focus on helping you achieve your career goals.
• Opportunities for career advancement, with a focus on promoting from within.
• A dynamic and supportive work environment, with a focus on collaboration and teamwork.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values collaboration, innovation, and customer satisfaction. Our team is dedicated to delivering outstanding results, and we are looking for like-minded individuals to join our journey. As a Customer Support & Sales Representative, you will be part of a fast-paced and supportive team, with a focus on delivering exceptional customer experiences.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, with a focus on rewarding our employees for their hard work and dedication. As a Customer Support & Sales Representative, you can expect:

• A competitive hourly rate, with opportunities for overtime and bonuses.
• A comprehensive benefits package, with a focus on health, wellness, and financial security.
• A dynamic and supportive work environment, with a focus on collaboration and teamwork.
• Opportunities for career advancement, with a focus on promoting from within.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we want to hear from you! arenaflex is seeking a highly skilled Customer Support & Sales Representative to join our dynamic support team. As a key member of our team, you will be responsible for handling inbound calls, managing customer complaints, and assisting in resolving issues. You will also play a crucial role in managing our support chatbot through HubSpot to provide timely and accurate responses to our customers. Don't miss this opportunity to join a dynamic and innovative company that values collaboration, innovation, and customer satisfaction. Apply now to become a part of our team and start your journey with arenaflex! Apply Job! Apply for this job