Experienced Customer Support Associate – Veterinary Community Engagement
Join arenaflex, a rapidly growing team on a mission to revolutionize the $50B+ animal health industry, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We're a growing team of passionate individuals dedicated to modernizing the animal health industry, and we're looking for exceptionally talented and passionate people to join our team.
About arenaflex
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're committed to creating a diverse and inclusive workplace, and we welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation.
The Role
As an Experienced Customer Support Associate, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the arenaflex platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform.
Key Responsibilities
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
What You'll Need
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
What We Offer
* 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Why Join arenaflex?
* Be part of a rapidly growing team on a mission to revolutionize the animal health industry
- Work with a talented and passionate team of individuals dedicated to making a difference
- Enjoy a dynamic and inclusive work environment that values diversity and inclusion
- Take advantage of opportunities for professional growth and development
- Enjoy a comprehensive benefits package and competitive compensation
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
Important Note
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation. Apply Now!
Stay Scam-Smart
We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! arenaflex job listings are exclusively available on our official careers page, LinkedIn, BuiltIn, and Indeed. Be cautious of other sources claiming to represent us or any organization that you're interested in. Stay on the lookout for suspicious activity and report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. Apply for this job