Experienced Full Stack Data Entry, Customer Support Specialist – Inventory & Asset Management

At arenaflex, we're dedicated to empowering individuals and organizations worldwide to achieve more. As a valued member of our team, you'll join a dynamic community that thrives on collaboration, innovation, and mutual growth. Our work environment is built on a culture of respect, integrity, and responsibility, where everyone can flourish and succeed.

Job Summary:

We're seeking an experienced Full Stack Data Entry, Customer Support Specialist to join our Inventory & Asset Management team. As a key member of our team, you'll be responsible for performing a variety of tasks, including data entry, inventory management, customer support, and asset disposal. If you're a detail-oriented, organized, and customer-focused individual with a passion for inventory management, we encourage you to apply.

Key Responsibilities:

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Security Practices:

+ Adhere to arenaflex's security and data management policies, reporting any security or safety incidents. + Collaborate with security teams for external vendors, ensuring compliance with security protocols. + Participate in regular Threat Hazard Analysis (THA) sessions to identify and mitigate potential risks.

Strategic Shift Management:

+ Perform assigned tasks and escalate issues during high-volume work periods or accelerated circumstances. + Seek guidance from management before proceeding with the next stage of a process.

Inbound and Outbound Strategies:

+ Perform data entry to record inbound and outbound shipments, ensuring accurate documentation. + Execute incoming and outgoing deliveries as instructed by management, adhering to purchase order (PO) and Rack Development Manager (RMS) procedures. + Maintain accurate records of incoming and outgoing shipments, applying proper traditions documentation and guidelines.

Customer Support:

+ Maintain a customer-centric focus, understanding the impact of their work on customer satisfaction. + Ensure accurate completion of Stock and Resource Management (IAM) tasks, adhering to organizational and industry guidelines. + Develop a deep understanding of Microsoft's contractual agreements with providers, maintaining a customer-centric approach.

Stock Administration:

+ Develop working knowledge of stock control and stock management practices and procedures. + Perform cycle reviews and data remediation to ensure all stock controls are met. + Resolve stock discrepancies and report errors, maintaining detailed physical stock tracking and organization. + Perform material handling, including transportation, receiving, and stock management according to standard procedures.

Guarantee Interaction Management:

+ Connect with providers to initiate warranty claims when automation is not available, processing orders accordingly. + Process failed seller equipment devices using online or alternative tools, including data processing, packaging, shipment, and receipt of return for Return Product Approval (RMA) devices. + Adhere to all Service Level Agreements (SLAs) related to the RMA warranty process.

Information Bearing Device (DBD) Destruction:

+ Perform DBD destruction following all SLAs and arenaflex policies, ensuring DBD chronic number coordination with the database.

Acquisition:

+ Inform management of stock deficiency requests, raising any issues to the management team.

Functional Excellence:

+ Adhere to existing procedures to run processes, ensuring consistency, accuracy, and timeliness of delivery.

Requirements:

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Essential Capabilities:

+ High school diploma or equivalent and at least 6 months of experience in inventory management, retail, warehouse management, or a related field, or equivalent experience. + Ability to meet arenaflex, client, and government security screening requirements, including: - Microsoft Cloud Background Investigation: This position will require passing the Microsoft Cloud personal investigation upon hire/move and every 2 years thereafter. - Citizenship Check: This position requires confirmation of citizenship due to citizenship-based legal limitations. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid visa.

Preferred Capabilities:

+ 2+ years of experience in a warehouse/production network in a data innovation (IT) environment, IT, or potentially manufacturing, working with heavy-duty material handling equipment (e.g., forklift, bed jacks, case lifts) for a large enterprise, or equivalent experience.

What We Offer:

* Competitive salary range: $35-$40/hour

• Opportunity to work from home with a dynamic and innovative company
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities and training
• Collaborative and inclusive work environment

How to Apply:

If you're a motivated and detail-oriented individual with a passion for inventory management and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job