Customer Service Representative - Data Information Processor - US Remote

At arenaflex, we're driven by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

About arenaflex's MVTrac/MVConnect

arenaflex's MVTrac/MVConnect is the leading provider of on-demand data solutions for auto finance, government, and law enforcement organizations. Utilizing a national network of digital recognition technology devices, MVTRAC aggregates and stores real-time intelligent data in a centralized, secure database, subject to the most stringent privacy and compliance standards available today. Our technology is nothing without the people behind it.

Job Description

We are a leader in the Repossession industry, and we're seeking a detail-oriented, driven Customer Service Processor to join our team. This position involves administering the acceptance of assignments from client/lenders, processing the assignments, processing the completion of services, and release of lender asset, upon execution of service. The position will involve processing client/agent requests while managing a high call volume.

Key Responsibilities:

* High multi-tasking environment

• Work within multiple systems
• Utilize client/lender databases, if applicable, to execute specific lender requirements
• Work in upwards of 15 different tabs between multiple screens
• Excellent customer service skills
• Ability to work independently as well as within a team
• Excellent communication skills
• Follow through and ownership of work to completion required
• Previous collection, repossession, or automotive industry experience preferred
• Microsoft Office and Google Suite product experience
• 40 wpm minimum
• Must be able to handle multitasking on a computer with multiple screens
• Ability to work remote without outside distractions

Essential Qualifications:

* High School Diploma or equivalent

• Minimum 2 years of customer service experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Preferred Qualifications:

* Previous experience in the collection, repossession, or automotive industry

• Microsoft Office and Google Suite product experience
• 40 wpm minimum typing speed
• Ability to work in a high multi-tasking environment
• Experience working with multiple systems and databases
• Excellent customer service skills
• Ability to work independently as well as within a team
• Excellent communication skills

Skills and Competencies:

* Strong organizational and time management skills

• Ability to work in a fast-paced environment with multiple priorities
• Excellent communication and interpersonal skills
• Ability to work independently as well as within a team
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and accuracy

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to ensure our employees have the skills and knowledge they need to succeed in their roles

• Opportunities for career growth and advancement within the company
• Access to ongoing training and development opportunities to enhance skills and knowledge
• Collaborative and supportive work environment that encourages open communication and feedback

Work Environment and Company Culture:

* arenaflex is a remote-friendly company, and this position can be performed from anywhere in the US

• We offer a flexible and autonomous work environment that allows employees to work independently and manage their own time
• arenaflex is committed to providing a safe and inclusive work environment that values diversity, equity, and inclusion
• We offer a comprehensive benefits package, including medical, dental, vision, and 401(k) matching

Compensation, Perks, and Benefits:

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, vision, and 401(k) matching
• Generous paid time off packages and 10 paid holidays
• Employee stock purchase plan and paid parental and family leave
• Incentive bonus plans and opportunities for career growth and advancement

How to Apply:

If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [insert contact information]. Apply for this job