Experienced Customer Service Assistant – Building a Brighter Future at arenaflex

At arenaflex, we're not just making doors – we're opening doors to new opportunities, building a brighter future for our customers, and creating a workplace where our associates can thrive. As a Customer Service Assistant, you'll be at the forefront of our customer-centric approach, ensuring that every interaction is a positive and memorable experience. If you're passionate about delivering exceptional service, working in a fast-paced environment, and growing with a dynamic organization, we want to hear from you!

Responsibilities and Duties

As a Customer Service Assistant at arenaflex, you'll have the opportunity to make a real impact on our customers' lives. Your key responsibilities will include:

• Reviewing bills of materials and maintaining them in our system to ensure accuracy and efficiency
• Answering incoming calls from customers and vendors with a smile, providing helpful and patient support
• Processing month-end tasks with precision and attention to detail
• Maintaining all vendor files and contact information to ensure seamless communication
• Keeping our financial records up-to-date, including issuing receipts and recording payments
• Demonstrating excellent communication skills, including helpfulness and patience, when dealing with vendors, customers, contacts, and fellow employees
• Following established company safety policy and procedures to ensure a safe working environment
• Communicating effectively with Production Supervisors and co-workers to drive collaboration and success
• Possessing a strong work ethic, with honesty and integrity at the forefront of everything you do
• Performing administrative functions, such as electronic and physical filing, scanning, copying, and organizing documents, and creating company documents
• Maintaining electronic documents, including miscellaneous spreadsheets for the office
• Entering receivers into our ERP software with accuracy and speed
• Maintaining office supply stock levels and keeping the office supply room organized
• Assisting other departments administratively as needed
• Performing other administrative functions as required by management staff

Knowledge, Skills, Abilities

To succeed in this role, you'll need to possess the following skills and abilities:

• The ability to read and comprehend basic verbal and written instructions, as well as read and interpret drawings, blueprints, sketches, instructions, and specifications
• A willingness to accept and receive frequent training, supervision, and assistance from positions and supervisory personnel
• Excellent communication skills, with the ability to communicate with many levels of personnel effectively and tactfully in various situations and environments
• The ability to work in a team-oriented environment, with a focus on collaboration and mutual support
• The motivation to learn and grow, with a willingness to take on new challenges and responsibilities
• The ability to work in a manufacturing and fast-paced environment, with a focus on efficiency and productivity
• Reliable transportation and a punctual and dependable attitude for each assigned shift
• The ability to work overtime as needed, with a flexible and adaptable approach
• The ability to pass a pre-employment physical examination and drug screen

Education and Experience

While we welcome candidates from all backgrounds, we're looking for individuals with:

• A High School Diploma, with an associate degree preferred
• One (1) year of Administrative Assistant experience, with a focus on customer service and communication
• Proficiency in Microsoft Office Suite products, with advanced Excel skills
• Experience with SharePoint and Salesforce, with a willingness to learn and adapt
• Strong organizational skills, with attention to detail and problem-solving abilities
• Clear and precise communication skills, with the ability to work within a team
• Previous experience in manufacturing or warehouse environments, with a focus on efficiency and productivity
• Excellent communication skills, customer service skills, and the ability to handle stressful situations

About arenaflex

arenaflex is a leading global designer, manufacturer, and distributor of high-performance interior and exterior doors, windows, and related building products. With a presence across North America and Europe, we're committed to bringing beauty and security to the spaces that touch our lives. Our associates are dedicated to delivering exceptional service, driving innovation, and building a brighter future for our customers.

What We Offer

At arenaflex, we're committed to investing in our people, with a focus on attracting and retaining top talent. As a global organization, we offer a competitive compensation and benefits package, including:

• Medical and dental benefits
• Generous leave policies
• Retirement program
• And many more benefits to support your well-being and success

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We do not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

How to Apply

If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and growing with a dynamic organization, we want to hear from you! Apply now to join our team and start building a brighter future at arenaflex. Apply Job! Apply for this job