Experienced Customer Support Representative – Virtual Hobby-Learning Experience Specialist

At arenaflex, we're passionate about revolutionizing the way people learn new skills and explore their passions. As a Customer Support Representative on our Virtual Hobby-Learning Experience team, you'll play a vital role in delivering exceptional support to students across the globe, helping them overcome obstacles and achieve their goals.

Who We Are

arenaflex is a dynamic and innovative portfolio of online learning brands that make learning a new hobby easy, accessible, and fun. Our mission is to create the best learning experiences for people to explore what they're curious about. With a strong focus on student success, we're committed to providing the resources and support our students need to thrive.

Our Journey So Far

Since our inception in 2020, we've grown from a small team of four employees to a thriving organization with 23 employees and three brands. Our team and technology continue to evolve, and we're excited about the opportunities ahead. We're not just building a company; we're building a community of learners and educators who share our passion for making a difference.

Join Our Team

As a Customer Support Representative at arenaflex, you'll have the opportunity to:

• Assist students across the globe as they tackle the roadblocks that stop them from pursuing their dreams
• Serve customers across multiple brands and hobby categories, learning constantly and being continually exposed to new information
• Investigate, identify, and implement strategies for improving the student experience across all of our brands
• Enact change and make a meaningful impact on our students' learning journeys
• Collaborate with other Support Representatives to expand the support experience for each of our brands
• Assist in transitioning all new brand information into our template and system
• And more...

Key Responsibilities

* Provide exceptional customer service for issues and inquiries from students through chat, email, and phone

• Guide students through the enrollment, onboarding, up-sell, and return/refund process
• Multitask and problem-solve efficiently across technological platforms
• Troubleshoot issues and communicate potential solutions with customers and internal teams as needed
• Collaborate with other Support Representatives to expand the support experience for each of our brands
• Assist in transitioning all new brand information into the arenaflex template and system

Candidate Qualifications

* Customer-first mentality

• 1-2 years of customer support experience, preferably in the technology space
• Exceptional communication skills and an innate ability to encourage even the most frustrated and confused customer
• Ability to motivate customers and encourage them deeper into their hobby through coaching and upselling
• Proven ability and willingness to problem-solve at a systemic level
• Access to high-speed internet and ability to meet with coworkers via video chat

Benefits & Basics

* Location: Remote. While our current team remains largely remote, the majority of the company's employees work on-site in Indianapolis, and the support team occasionally gathers here for training and community events. Applicants for this role should reside in Indiana.

• Current shift availability: Monday-Thursday 2pm-8pm + Friday 2pm-5:30pm EST. Holiday coverage and occasional weekend shifts required
• $16+ per hour based on experience
• Win-back Incentive Program
• Free Access to all of our brands' curricula (piano lessons, painting classes, etc.)

Our Core Values

* No BS. We > Me.

• Think in bets.
• Build with joy.

Why Join Our Team?

At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and fun. We believe in investing in our employees' growth and development, providing opportunities for career advancement, and celebrating our successes together.

How to Apply

If you're a customer-focused individual with a passion for learning and a desire to make a difference, we'd love to hear from you! Please connect with us on LinkedIn, send us your resume, or shoot us a message. Tell us why you're the perfect fit for our team, and we'll be in touch within 20 days to discuss your application. Apply Now! Apply for this job