Experienced Customer Experience Associate for Dynamic Title Insurance Underwriter - Remote Opportunity

Introduction to arenaflex

Imagine being part of a dynamic and rapidly expanding title insurance underwriter that values its employees and offers a flexible work environment. At arenaflex, we are committed to providing knowledgeable and responsive underwriting solutions to our clients, and we are looking for a skilled Customer Experience Associate to join our team. As a remote role, you will have the flexibility to work from home and be part of a thriving organization that puts people first. With a mission to grow lifelong relationships and maintain quality through integrity and financial stability, arenaflex is the perfect place to elevate your career and make a difference.

About the Role

We are seeking an experienced Customer Experience Associate to support our organizational team players and agents in a timely and professional manner. As a key member of our team, you will interact directly with the sales team, internal and external customers, and IT, managing multiple projects simultaneously and possessing strong organizational and communication skills. If you are looking for a role where you can truly make a difference and contribute to our extensive multi-state market presence, we want to hear from you.

Key Responsibilities

• Establish productive, professional relationships with key personnel, including in-house agents, high-profile agents, and senior management.
• Monitor internal support queues, reviewing, processing, and assigning inquiries in a timely and efficient manner.
• Work closely with Regional Managers and Sales Representatives to meet account performance objectives, meet clients' expectations, provide and maintain client satisfaction, and ensure problem resolution.
• Develop a strong knowledge of proprietary systems, agency operations, and title software to provide expert support to our clients.
• Assist the Onboarding Manager with new agent onboarding, ensuring a seamless transition and excellent customer experience.
• Support the internal agent audit team, providing administrative assistance and ensuring compliance with regulatory requirements.
• Answer incoming calls, providing support or directing callers to the appropriate department, and preparing reports as required.

Qualifications and Skills

To be successful in this role, you will need to possess the following essential qualifications and skills:

• High School Diploma required, with experience in title insurance, customer support, or title software being a plus.
• Strong analytical skills, attention to detail, and ability to identify, prioritize, and solve problems effectively.
• Ability to exercise discretion and maintain confidentiality of sensitive information, with advanced knowledge of software applications, including Microsoft Products, title software, and Jira preferred.
• Effective communication skills, both written and verbal, with the ability to work in a fast-paced, dynamic environment.

Preferred Qualifications

• Experience in a customer-facing role, with a strong understanding of customer service principles and practices.
• Knowledge of title insurance underwriting, agency operations, and regulatory requirements.
• Advanced skills in software applications, including Microsoft Office, title software, and Jira.
• Certifications or training in customer service, title insurance, or a related field.

Career Growth and Development

At arenaflex, we are committed to helping you own, develop, and nurture your career. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and tuition reimbursement. Our goal is to help you grow professionally and personally, and we are dedicated to providing the support and resources you need to succeed.

Work Environment and Company Culture

arenaflex is a company that puts people first, with a culture that values respect, inclusivity, and diversity. We believe that diverse teams build a stronger organization, and we are committed to creating an inclusive culture that welcomes candidates from non-traditional backgrounds, historically marginalized or underrepresented groups. Our remote work environment offers flexibility and work-life balance, and we encourage our employees to take ownership of their careers and contribute to our growth and success.

Compensation and Benefits

arenaflex offers a comprehensive benefits package, including medical, dental, vision, 401k, PTO/paid sick leave, tuition reimbursement, life insurance, disability, and other great benefits. We are committed to providing a competitive compensation package that recognizes your skills, experience, and contributions to our organization.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Experience Associate at arenaflex, you will be part of a dynamic and growing organization that values its employees and offers a flexible work environment. Don't miss this chance to elevate your career and make a difference – apply today and join our thriving team!