Voice AI & Conversational AI Consultant (Audit, Optimization & Deployment)

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Job Title: Voice AI & Conversational AI Consultant (Audit, Optimization & Deployment)

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Role Overview

We are seeking an experienced

Voice AI & Conversational AI Consultant

to

audit, refine, and optimize

an existing AI automation system built for a high-ticket coaching program (90-Day Career Accelerator).

• *Important:**

This role is

NOT starting from scratch

. We already have:

• Scripts written
• Initial voice AI and conversational AI logic built
• Early-stage implementation underway

Your role is to review what exists, identify gaps, improve performance, ensure readiness, and elevate the system to a production-ready, professional standard. This is a

consultative, audit-driven role

that requires both

strategic judgment and technical execution

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Primary Focus Areas

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1. Voice AI Audit & Optimization (Top Priority)

Audit and improve existing

AI voice agents

handling:

• *Outbound Voice AI**

• Appointment reminders (date, time, timezone, location)

• Missed appointment / no-show follow-ups
• Pre-call confirmations
• Post-call next-step follow-ups
• Light qualification and call routing
• *Inbound Voice AI**

• Answering questions about the 90-Day Career Accelerator

• Basic customer service and FAQs
• Determining caller intent
• Escalating sales-ready or complex calls to human staff
• *Audit & Improvement Expectations**

• Review existing call scripts and logic

• Identify where conversations feel robotic, rushed, or unclear
• Improve natural dialogue flow, pacing, and listening behavior
• Ensure agents ask clarifying questions when needed
• Optimize escalation logic (AI → human handoff)
• Confirm agents stay on-brand, professional, and human-sounding
• Validate readiness for real-world call volume

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2. Conversational AI Audit & Optimization (Text-Based Channels)

Review and enhance conversational AI across:

• SMS / text messaging
• Instagram DMs
• Facebook Messenger
• CRM-based messaging flows

Responsibilities include:

• Auditing existing message scripts and flows
• Improving clarity, tone, and engagement
• Ensuring logical sequencing and follow-up timing
• Reducing friction and confusion in conversations
• Improving booking, confirmation, and response rates
• Aligning messaging tone with a premium coaching brand

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Audit & Consulting Responsibilities (Critical)

This role requires

strong audit capability

, including the ability to:

• Review existing AI workflows end-to-end
• Identify logical gaps, redundancies, or breakdown points
• Assess conversation quality, not just technical execution
• Provide

clear written feedback

on what works and what does not

• Recommend specific improvements (not vague suggestions)
• Distinguish between “good enough” and “production-ready”
• Validate readiness for scale and client-facing use

You must be comfortable

critiquing existing work

, improving it, and explaining *why* changes are needed. --- ##

Technical & Systems Knowledge Required

Candidates must demonstrate experience with:

• Voice AI systems (inbound & outbound)
• Conversational design and dialogue logic
• Script-based and intent-based AI flows
• CRM integrations (e.g., GoHighLevel, Twilio, or similar)
• Call routing, tagging, and logging
• SMS and social messaging automations
• Workflow documentation and logic mapping
• Testing and QA for AI conversations

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Compliance & Professional Standards

• Understanding of TCPA and consent-based calling/messaging

• Proper handling of disclosures when AI is used
• Data privacy and secure handling of personal information
• Ability to explain safeguards clearly and professionally
• Audit-ready documentation when requested

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Required Experience

• Proven experience auditing or optimizing AI systems (not just building)

• Experience with voice AI in real business environments
• Strong conversational design instincts
• Ability to think from both

user experience and business outcome

• Independent, consultative mindset

• Clear communicator (written + verbal)

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What This Role Is NOT

❌ Not a beginner role ❌ Not a VA position ❌ Not prompt-only work ❌ Not a “build from zero” engagement This is a

refinement, audit, and optimization role

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Deliverables

• Audit summary of current Voice AI and Conversational AI systems

• Specific recommendations for improvement
• Refined scripts and logic where needed
• Optimized workflows ready for live use
• Documentation of changes and rationale
• Final readiness confirmation for deployment

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How to Apply

Please include: 1. Your experience auditing or improving existing AI systems 2. Voice AI projects you’ve worked on (sales, support, scheduling, etc.) 3. Platforms/tools you specialize in 4. How you typically approach audits and optimization work Apply tot his job Apply To this Job