[Remote] Customer Service Agent

Note: The job is a remote job and is open to candidates in USA. LifeVantage Corporation is seeking upbeat, self-motivated Customer Service Representatives to assist current independent distributors and customers. The role involves answering customer inquiries, building rapport, and resolving issues while maintaining a positive and professional attitude.

Responsibilities

• Answer inbound calls and respond to customer requests
• Build rapport with customers by greeting them in a courteous, friendly, and professional manner
• Research possible distributor related issues using inside resources to resolve problems promptly and courteously
• Upsell/mention promotions and other products on phone calls
• In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
• Perform other duties as assigned by management

Skills

• Willingness to learn and open to change
• Solid phone presence and interpersonal skills
• Excellent verbal and written communication skills
• Strong time management, critical thinking, organizational, problem solving and analytical skills
• Ability to adapt to work efficiently in a rapidly changing dynamic environment
• Positive, professional engaging and friendly attitude is a must
• Ability to receive constructive feedback as well as provide valuable suggestions for improvement
• Must be computer literate with the ability to learn customer service software applications
• Punctuality and consistent work attendance
• Able to read, write and communicate verbally in English
• High School diploma or equivalent
• One to three years related customer service experience and/or training, or equivalent combination of education and experience
• You will be required to locate a phone and internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date
• Have dedicated cable, DSL, or fiber internet services of at least 50mb/s
• A secure home office, free from background noise or other distractions, space to setup desktop workstation and hard wire into your home internet service
• Prior network marketing experience
• Bilingual or multilingual Spanish, Mandarin, Cantonese, Tagalog, German and/or Dutch
• Background in Network Marketing

Benefits

• Daily sales contests, games and competitions
• Company lunches, SWAG, product and holiday parties
• Generous Benefits Package: Medical, Dental, Group Life & AD&D Insurance, Short & Long Term Disability, Matching 401K
• Public Transportation Reimbursement

Company Overview