Eye Care Customer Service Representative
Vital Tears is a company that provides convenient access to high-quality autologous serum tears for patients nationwide. They are seeking an Eye Care Customer Service Representative to provide support and guidance to patients through phone interactions, assisting with orders and ensuring a seamless patient experience.
Responsibilities
- Be the calm, helpful voice patients hear first-providing understanding, clarity, and support on every call
- Handle inbound and outbound phone calls with empathy, answering questions and guiding patients through next steps with confidence
- Assist patients with new and refill orders, billing questions, and payment information, ensuring they feel supported and informed
- Collaborate with a dedicated team, working cross-functionally to solve issues quickly and deliver a seamless patient experience
- Maintain accurate documentation and follow compliance standards to keep patients safe and systems running smoothly
Skills
- Strong experience in customer service and phone-based support
- Clear and caring communication skills, especially when guiding patients
- The ability to prioritize, stay organized, and multitask in a fast-paced environment
- A genuine interest in healthcare or the biological sciences, and a passion for improving patients' quality of life
Benefits
- Great benefits
Company Overview