Evening Customer Care Associate - Full Time (10% Rate Differential)

Are you a customer service enthusiast with a passion for helping others? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex's award-winning team as an Evening Customer Care Associate. As a key member of our customer care team, you will play a vital role in delivering exceptional service to our valued members, navigating the complexities of healthcare, and making a meaningful difference in their lives.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have been dedicated to providing expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Why Join arenaflex?

At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive new-employee training program, robust medical coverage, dental and vision benefits, tuition assistance, a 401(k) savings plan with company match, paid time off (PTO), paid holidays, employee assistance programs, and wellness programs. We are committed to investing in our employees' growth and development, providing opportunities for career advancement, and fostering a culture of inclusivity, respect, and teamwork.

Job Summary

As an Evening Customer Care Associate, you will be responsible for providing exceptional service to our valued members, navigating the complexities of healthcare, and making a meaningful difference in their lives. Your primary responsibilities will include:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying and collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate areas both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Requirements

To be successful in this role, you will need to possess the following qualifications:

• High School Degree or GED required
• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer service experience preferred
• Strong communication skills
• Problem-solving and issue-resolution skills
• Multitasking skills

Work Environment and Culture

As a work-from-home associate, you will have the flexibility to work in a comfortable and distraction-free environment. Our team is supportive and collaborative, and we encourage open communication and feedback. We are committed to creating a culture of inclusivity, respect, and teamwork, where every employee feels valued and empowered to make a meaningful contribution.

Compensation and Benefits

We offer a competitive hourly rate starting at $16.00, with a 10% rate differential for full-time employees. Our comprehensive benefits package includes:

• Robust medical coverage
• Dental and vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee assistance programs
• Wellness programs

Career Growth Opportunities

At arenaflex, we are committed to investing in our employees' growth and development. We offer opportunities for career advancement, training, and professional development, and we encourage our employees to take ownership of their careers and pursue their passions.

How to Apply

If you are a customer service enthusiast with a passion for helping others, we invite you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about arenaflex and our culture. You can also apply directly through our website by clicking on the "Apply Job" button.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity and are committed to the principles of Equal Employment Opportunity.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job