Experienced Distribution Customer Service Representative – Delivering Exceptional Customer Experiences at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Distribution Customer Service Representative, you'll play a vital role in ensuring our customers receive prompt, courteous, and effective service. If you're a customer-focused individual with excellent communication skills and a passion for problem-solving, we'd love to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that drive business growth and success. Our team of dedicated professionals is committed to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team. With a strong focus on customer satisfaction, arenaflex is a dynamic and supportive work environment that offers opportunities for growth and development.

Key Responsibilities

As a Distribution Customer Service Representative, you'll be responsible for:

• Interacting with customers in a professional and courteous manner, responding to inquiries and complaints concerning work orders, invoices, shipments, inventory counts, and other related matters.
• Processing and inputting customer orders, ensuring accuracy and efficiency.
• Producing stock reports to check for product availability and ensuring timely delivery.
• Coordinating special and last-minute shipping requests with the Traffic and Operations Departments, expediting orders as necessary.
• Providing follow-up with other departments to ensure service standards are being met.
• Assuring proper invoicing of accounts by verifying computer-generated invoices.
• Preparing shipping and tracing information to customers as required.
• Maintaining damage records and back-order logs.
• Communicating customer feedback to management, including any signs of dissatisfaction.
• Acting as a liaison between the warehouse and the customer in the administration of accounts and between the office and customers regarding invoicing and credit changes.
• Overseeing all paperwork associated with orders and maintaining corresponding files.
• Maintaining current and accurate procedure manuals, which detail the processing requirements for each account.

Qualifications

To be successful in this role, you'll need:

• A high school diploma or equivalent.
• Strong computer knowledge, including MS Office applications.
• Basic typing skills and familiarity with 10-key.
• Experience with shipping software systems, including UPS and Federal Express.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to work in varying facility conditions.
• Availability to work irregular or extended hours, including nights, weekends, and potentially holidays as needed.

Preferred Qualifications

* Previous experience in a customer service or distribution role.

• Knowledge of inventory management systems and procedures.
• Experience with CRM software and other customer service tools.
• Ability to work in a fast-paced environment and prioritize tasks effectively.

Skills and Competencies

To succeed in this role, you'll need:

• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and organizational skills.
• Ability to adapt to changing priorities and deadlines.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Distribution Customer Service Representative, you'll have opportunities to:

• Develop your customer service and communication skills.
• Learn about inventory management and distribution procedures.
• Gain experience with shipping software systems and other customer service tools.
• Participate in training and development programs to enhance your skills and knowledge.
• Collaborate with other departments to improve service standards and customer satisfaction.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace that's inclusive, respectful, and empowering for all employees. As a Distribution Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• A base hourly rate of $18.00 per hour.
• The opportunity to earn an additional $1.00 per hour based on shift work.
• A robust benefit program, including medical, dental, vision, prescription drug coverage, 401(k) plan, wellness program, life insurance, paid time off, and paid parental leave.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and empowering for all employees.

How to Apply

If you're a motivated and customer-focused individual with a passion for problem-solving, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and empowering for all employees. Apply for this job