Experienced Customer Service Sales Representative – Delivering Exceptional Experiences at arenaflex
Are you passionate about delivering exceptional customer experiences and driving sales growth in a dynamic retail environment? Do you thrive in a fast-paced, team-oriented setting where no two days are ever the same? If so, we invite you to join arenaflex, the nation's largest retailer of used cars, as a Customer Service Sales Representative.
About arenaflex
arenaflex has revolutionized the auto industry by providing an honest, transparent, and high-integrity experience for our customers. Our innovative approach to buying and selling cars has earned us a reputation as a leader in the industry, with over 200 locations nationwide. At arenaflex, we're committed to delivering iconic customer experiences and helping our associates grow their careers and achieve their best.
What You'll Do
As a Customer Service Sales Representative, you'll play a critical role in ensuring every customer has a positive experience buying and selling cars at arenaflex. Your responsibilities will include:
- Providing exceptional customer service by guiding customers every step of the way, from sale to test drives and arranging financing applications
- Conducting vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Checking in and receiving vehicles that are shipped to arenaflex; completing the daily scanning and reconciliation of vehicle inventory
- Performing cosmetic inspections and ensuring that all vehicles meet arenaflex Quality Standards
- Performing various administrative duties, including printing daily reports, maintaining transaction paperwork, contacting finance companies regarding customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Creating service appointments and reviewing repair order invoices for retail service work performed; ensuring accuracy of documentation for billing
Purpose of the Role
This is a high-energy retail sales environment where you'll work as a team to meet goals and handle a wide range of customer interactions. To succeed in this role, you'll need to quickly build rapport with people and understand their needs. You'll manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team, and the prospects are bright for professionals who aspire to become mentors, managers, and business leaders.
Qualifications and Requirements
To perform this job successfully, you'll need to demonstrate the following qualifications and requirements:
- Exceptional communication skills
- Confidence in self, the product, and arenaflex
- Ability to build and maintain strong relationships
- Strong team behaviors, including integrity, respect, inclusion, fairness, and fun
- Ability to balance the needs of the customer and the business when making decisions
- Seeking to fully understand and meet customer needs
- Creating win-win solutions to customer issues
- Getting work done well, on time, and following the right process
- Driving work processes and paying close attention to detail
- Performing multiple duties in a high-energy, fast-paced working environment
- Reading, interpreting, and transcribing data to maintain accurate records
- Lifting objects that weigh as much as 25 lbs.
Education and/or Experience
* High School Diploma or equivalent
- Sales and customer service experience in an area such as retail, preferred
- Valid Driver's License
- Basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint) preferred
What We Offer
At arenaflex, we're committed to helping our associates grow their careers and achieve their best. We offer a range of benefits, including:
- Competitive compensation and benefits package
- Opportunities for career growth and advancement
- Comprehensive training and development programs
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Commitment to diversity, equity, and inclusion
Why Join arenaflex?
arenaflex is a leader in the auto industry, and we're committed to delivering exceptional customer experiences. As a Customer Service Sales Representative, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding service. You'll also have access to comprehensive training and development programs, as well as opportunities for career growth and advancement.
How to Apply
If you're passionate about delivering exceptional customer experiences and driving sales growth in a dynamic retail environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Apply for this job