Experienced Customer Service Support Representative (Remote) – Healthcare Billing and Patient Engagement

At arenaflex, we're dedicated to revolutionizing the healthcare industry by making comprehensive genetic information accessible to guide health decisions across all stages of life. As a leading player in the genetics industry, we're committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. We're now seeking an exceptional Customer Service Support Representative to join our remote team, where you'll be at the forefront of responding to clinician and patient billing-related inquiries.

About arenaflex

arenaflex is a pioneering company that's part of a larger organization, Labcorp, which is transforming the genetics industry by making clinical-grade genetic information affordable and accessible. Our mission is to improve healthcare for billions of people worldwide by harnessing the power of genetics. We're driven by a passion for innovation, a commitment to excellence, and a desire to make a meaningful difference in people's lives.

Your Role

As a Customer Service Support Representative, you'll be the first point of contact for our patients and clients, responding to a high volume of billing-related inquiries via phone and email. You'll work closely with various departments, including sales, operations, billing, and lab teams, to ensure seamless communication and exceptional service. Your primary responsibilities will include:

• Being well-versed in all processes and policies to respond clearly to high-volume billing phone and email inquiries
• Collecting patient payments through email, phone calls, or standard mail correspondence
• Setting up payment plans directly with patients
• Collaborating with other functional areas to increase revenue
• Resolving discrepancies and identifying issues to suggest potential improvements
• Developing collection methods that consistently lead to achieving or exceeding company financial goals
• Participating in projects that extend beyond your day-to-day tasks to think outside the box and drive innovation

What We're Looking For

To succeed in this role, you'll need:

• A minimum of a High School diploma or equivalent, with a Bachelor's degree preferred
• At least 1+ year of experience working in a client-facing role in a customer-focused work setting, or 2+ years of work experience post-college
• Ability to work remotely and independently, with a strong commitment to structure and productivity
• Experience using Google Apps, Mac OS X, and CRM applications (i.e., Salesforce)
• Bilingual skills are a plus

Remote Work Requirements

To thrive in this role, you'll need:

• High-level internet speed (50 mbps) connectivity
• A dedicated work-from-home space
• Ability to manage time and tasks independently while maintaining productivity
• Effective communication skills
• Alpha-Numeric Data Entry proficiency
• 10-key experience

What You Bring

As a Customer Service Support Representative, you'll bring:

• Exceptional attention to detail and organizational abilities
• Outstanding customer service and phone communication skills, with the ability to complete a high volume of calls
• High energy, a self-starter mentality, and a willingness to roll up your sleeves to get things done
• A strong work ethic and commitment to improving patients' lives, with flexibility and adaptability in a dynamic, fast-paced environment

Benefits and Compensation

As an arenaflex employee, you'll enjoy:

• Competitive hourly pay rate: $15.00 to $18.00 an hour (or state/local minimum wage, if higher)
• Comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and employee stock purchase plan (for employees regularly scheduled to work 20 or more hours per week)
• Opportunities for career growth and development, with a focus on innovation and excellence

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. We encourage all qualified candidates to apply.

Accessibility and Accommodations

If you're an individual with a disability who needs assistance using our online tools to search and apply for jobs, or requires an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.

Application Window

The application window for this position closes on September 29, 2024. Don't miss this opportunity to join our remote team and make a meaningful difference in people's lives. Apply now! Apply Job! Apply for this job