Experienced Data Entry Representative – Billing and Customer Support

At arenaflex, we're driven by a passion for delivering exceptional care and innovative solutions that empower people to live healthier lives. As a global organization, we're committed to advancing health equity and making a meaningful impact on the communities we serve. If you're a motivated and detail-oriented individual with a passion for data entry and customer support, we invite you to join our team as an Experienced Data Entry Representative – Billing and Customer Support.

About arenaflex

arenaflex is a leading global organization that delivers care, aided by technology to help millions of people live healthier lives. Our team is guided by a culture of diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a dynamic and supportive work environment. We're committed to making a difference in the lives of our customers and the communities we serve, and we're looking for like-minded individuals to join our team.

Join Our Team

At arenaflex, we're not just looking for employees – we're looking for partners who share our vision and values. If you're passionate about delivering exceptional care and making a meaningful impact, we invite you to join our team. As a Data Entry Representative, you'll play a critical role in supporting our Quest Diagnostics operations through Billing Data Entry, Billing Data Acquisition, Manual Mail Returns, and/or Third-Party Denials processes.

Primary Responsibilities

As a Data Entry Representative, your primary responsibilities will include:

• Data entry of billing mnemonics and all required billing information that appears on imaged requisitions (such as US postal address, medical codes, insurance carrier details, etc.)
• Following procedural guidelines to enter information in the systems and answering patient inquiries
• Navigating multiple computer applications (MS Word, MS Excel, Online applications, Mainframe applications)
• Conducting basic research in computer applications to perform data entry (address, billing codes, reject codes, etc.)
• Data entry utilizing templates for letters and other correspondences
• Data Entry/Transfer/Enter received data from Quest Diagnostics in required applications to start the billing cycle
• Researching mail returns and updating invoices with current information in the appropriate billing system and noting the patient bills with actions taken
• Researching denied bills due to patient not being covered on the date of service, errors with the patient's information or with the insurance information provided in the claim/bill and resolving for re-billing

English Proficiency & Data Entry Proficiency Assessment

As part of our hiring process, you'll be required to complete an English proficiency and data entry proficiency assessment after applying.

You'll Be Rewarded and Recognized

At arenaflex, we believe in recognizing and rewarding our employees for their hard work and dedication. You'll have the opportunity to grow and develop your skills in a supportive and dynamic environment, with clear direction on what it takes to succeed in your role and opportunities for development in other roles you may be interested in.

Required Qualifications

To be considered for this role, you'll need to meet the following requirements:

• 1 year of data entry experience
• Customer service experience
• Professional proficiency in both English and Spanish
• Proficiency with computer, Windows PC, and web applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work 40 hours/week during standard business operating hours (Monday – Friday, 7:00am – 4:30pm) and occasional overtime on weekends and holidays

Preferred Qualifications

While not required, the following qualifications are preferred:

• Medical billing experience
• Proven knowledge of medical or health insurance terminology
• Proven solid Microsoft Excel skills

About arenaflex's Mission and Values

At arenaflex, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health, which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity and Inclusion

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Work Environment and Culture

Our work environment is dynamic, supportive, and inclusive, with a focus on collaboration, innovation, and continuous learning. We're committed to creating a workplace that's free from bias and where everyone feels valued, respected, and empowered to succeed.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to supporting the well-being of our employees. We're proud to offer a comprehensive benefits program that includes medical, dental, and vision coverage, as well as a 401(k) plan, paid time off, and opportunities for professional development and growth.

How to Apply

If you're a motivated and detail-oriented individual with a passion for data entry and customer support, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Join Our Team Today

At arenaflex, we're committed to making a difference in the lives of our customers and the communities we serve. If you're passionate about delivering exceptional care and making a meaningful impact, we invite you to join our team. Apply now to become a part of our dynamic and supportive team and start making a difference today! Apply for this job