Email/Chat/Phone Specialist (Nights and Weekends) – Live Events Enthusiast Wanted at arenaflex

Join the arenaflex team as an Email/Chat/Phone Specialist (Nights and Weekends) and become a part of a dynamic community that shares a passion for live events. At arenaflex, we pride ourselves on creating unforgettable experiences for our customers from the moment they purchase tickets to the moment they enter the gates. As a key member of our team, you will be at the forefront of representing the arenaflex brand, ensuring that our fans receive the right seats at the right price.

About arenaflex

arenaflex is a leading ticket marketplace that connects fans with their favorite live events. Our mission is to provide an exceptional customer experience, making every interaction a memorable one. We believe that our customers are the heart of our business, and we strive to create a culture that values connection, community, and passion. As an Email/Chat/Phone Specialist (Nights and Weekends), you will be an integral part of our customer experience team, working closely with our customers to resolve issues, answer questions, and provide proactive support.

Key Responsibilities

As an Email/Chat/Phone Specialist (Nights and Weekends), your primary responsibilities will include:

• Handling customer contacts, promptly and professionally, via phone, email, and live chat
• Answering questions about purchases, orders, inventory, and upcoming events
• Providing proactive support to our customers, utilizing internal and external technology to manage order fulfillment
• Collaborating with our team to create memorable experiences for our customers, who share our love for live events
• Participating in ongoing training and development to enhance your skills and knowledge
• Contribute to our culture and growth, being a team player and driving team efficiencies

Career Growth Opportunities and Learning Benefits

As a valued member of our team, you will have the opportunity to grow and develop your skills, with a clear progression plan in place. Here's a breakdown of your role expectations in the first 30, 90, and 180 days:

• 30 days in: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms. Gain access to internal systems and shadow teammates to document what you've learned.
• 90 days in: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to our approaches, methods, or technologies to support overall business goals.
• 180 days in: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings, and handle front-line customer escalations and follow-ups.

What You'll Bring

To succeed in this role, you'll need:

• 1-2 years of customer service experience via phone, email, and live chat
• A team player mentality and drive to contribute to culture and growth
• A sense of curiosity to ask questions and keenness to improve upon work
• Passion for live events (sports, concerts, or theatre)
• Flexible schedule to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Experience with Zendesk or similar help desk software

Schedule and Compensation

* Hybrid schedule with 3 days in office and 2 days remote

• Competitive base salary with bi-annual bonuses and equity
• Fully paid training
• Opportunities for career growth and professional development

Benefits

* Competitive compensation and bonus incentives

• Equity for all employees
• FLEX PTO and mental health days
• Medical, dental, and vision insurance
• 401K matching
• Monthly credits and discounts for attending live events
• Hybrid working model
• Additional workplace perks

Join the arenaflex Team

If you're passionate about live events, customer service, and creating memorable experiences, we want to hear from you! Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex and be a part of our dynamic team. Apply Job!

About the Role

As an Email/Chat/Phone Specialist (Nights and Weekends), you will be working in a fast-paced, dynamic environment, interacting with customers via phone, email, and live chat. You will be responsible for providing exceptional customer service, resolving issues, and answering questions about purchases, orders, inventory, and upcoming events. You will also be working closely with our team to create memorable experiences for our customers, who share our love for live events.

What to Expect

* A supportive and collaborative team environment

• Ongoing training and development opportunities
• A dynamic and fast-paced work environment
• Opportunities for career growth and professional development
• A competitive compensation package, including bonuses and equity
• A range of benefits, including FLEX PTO, mental health days, and medical, dental, and vision insurance

How to Apply

If you're passionate about customer service, live events, and creating memorable experiences, we want to hear from you! Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex and be a part of our dynamic team. Apply Job! Apply for this job