[Remote] Software Training Consultant I - Practice Management (OBGYN/ URO)

Note: The job is a remote job and is open to candidates in USA. ModMed is a company focused on modernizing healthcare through intelligent software solutions. They are seeking a Software Training Consultant to provide training on medical software to clients, ensuring effective use of their products and facilitating best practices in medical practice management.

Responsibilities

• Train clients on the use of the features and functions of the service
• Establish rapport; gain and maintain credibility with diverse audiences
• Reporting software improvements and enhancements to software engineers
• Help our clients adopt best practices in using our solution to manage their practice
• You must be technically savvy with the ability to easily learn new software
• Managing time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time
• Responsible for training clients on medical software using classroom, remote, on-the-job, and blended training techniques
• Manages the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff
• Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices
• Record details of client feedback through the training process
• Responsible for contributing to the creation of training resource material
• Maintain certification of 80% or higher on all application material and quizzes

Skills

• Excellent troubleshooting skills and a drive to resolve client issues
• Solid understanding of practice workflows as it relates to system interaction
• Excellent communication skills; teamwork; detailed-oriented
• Basic knowledge of Apple platforms and Windows PC
• Willing to travel 75% domestically
• Ability to provide some off-hours support, including weekend travel
• You must be technically savvy with the ability to easily learn new software
• Managing time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time
• Responsible for training clients on medical software using classroom, remote, on-the-job, and blended training techniques
• Manages the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff
• Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices
• Record details of client feedback through the training process
• Responsible for contributing to the creation of training resource material
• Maintain certification of 80% or higher on all application material and quizzes
• Bachelor's Degree preferred
• At least 3+ years of delivering software training to business clients preferred
• At least 3+ years of medical practice management (Claims Specialist, Accounts Receivable Specialist, Biller or similar)
• At least 3+ years of experience using a medical practice management system preferred
• Experience in OBGYN and or Urology highly preferred
• Knowledge of EDI 5010 requirements preferred
• Knowledge of Accounts Receivables preferred

Benefits

• Comprehensive medical, dental, and vision benefits
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits
• Flexible Spending Account
• Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch
• Treadmill workstations
• Zen, and wellness rooms within our BRIC headquarters

Company Overview

• Specialty-specific healthcare SaaS solutions including AI-Powered EHRs, Practice Management, Analytics, RCM, Patient Engagement, Payments It was founded in 2010, and is headquartered in Boca Raton, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.modmed.com.

Company H1B Sponsorship

• ModMed has a track record of offering H1B sponsorships, with 8 in 2025, 6 in 2024, 1 in 2023, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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