Experienced Customer Service Advisor – Plant Hire Industry Expertise

Join arenaflex, a leader in the plant hire industry and the UK's largest independent plant and equipment rental company, as a Customer Service Advisor in their Glasgow Head Office. With over 50 years of experience and a family-run business, arenaflex prides itself on its commitment to customer satisfaction and employee development.

About arenaflex

arenaflex is a pioneering force in the plant hire industry, boasting an impressive 50-year history and a reputation for excellence. As a family-run business, arenaflex has maintained its core values of customer-centricity, innovation, and community involvement. With a nationwide presence and a team of over 1,800 dedicated employees, arenaflex is a name synonymous with reliability, quality, and expertise.

Job Summary

As a Customer Service Advisor at arenaflex, you will play a vital role in ensuring seamless customer interactions and efficient order processing. Reporting to the Glasgow Head Office, you will be responsible for handling customer inquiries, providing quotations, and processing orders in a fast-paced and dynamic environment.

Key Responsibilities

* Handle inbound calls from customers, responding to their queries and resolving issues in a timely and professional manner

• Provide quotations and process orders, ensuring accuracy and attention to detail
• Operate and maintain spreadsheets to track customer interactions and order progress
• Liaise with internal departments and external stakeholders to ensure effective communication and collaboration
• Produce weekly reports to monitor customer satisfaction and order trends
• Raise contracts and discuss with customers to ensure a smooth and satisfactory experience

What We Offer

In return for your hard work and dedication, you will receive:

• A competitive salary of £26,000
• Monday to Friday shifts on a rotational basis between the hours of 8:45am - 5:30pm
• Great additional benefits, including staff incentives and loyalty holidays
• Employee Welfare Fund (company-funded social events)
• Access to in-house Learning & Development team

About You

We are seeking an experienced Customer Service Advisor with a proven track record in a customer-focused environment. You will have:

• Demonstrable experience of working in a fast-paced, high-volume call centre environment
• Experience of working in the hire industry would be advantageous
• The ability to work effectively under pressure and prioritize your workload
• The ability to meet deadlines and maintain attention to detail
• Strong communication skills, both written and verbal
• Proficient skills in MS Office packages, including Excel and Word

Essential Qualifications

* 1-2 years of experience in a customer service role, preferably in a call centre environment

• Strong communication and interpersonal skills
• Ability to work under pressure and prioritize tasks effectively
• Proficient in MS Office packages, including Excel and Word

Preferred Qualifications

* Experience of working in the hire industry

• Previous experience of working in a fast-paced, high-volume call centre environment
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work under pressure and prioritize tasks effectively
• Strong analytical and problem-solving skills
• Proficient in MS Office packages, including Excel and Word
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

arenaflex is committed to employee development and offers a range of learning benefits, including:

• Access to in-house Learning & Development team
• Opportunities for career growth and professional development
• Training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equality, and community involvement. Our Glasgow Head Office is a hub of activity, with a team of dedicated employees working together to deliver exceptional customer service.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary, great additional benefits, and a range of perks and benefits, including:

• Salary: £26,000
• Monday to Friday shifts on a rotational basis between the hours of 8:45am - 5:30pm
• Great additional benefits, including staff incentives and loyalty holidays
• Employee Welfare Fund (company-funded social events)
• Access to in-house Learning & Development team

How to Apply

If you have the required skills and experience to succeed in the role of Customer Service Advisor, we encourage you to apply. Please submit your CV and a cover letter outlining your experience and qualifications.

Equal Opportunities

arenaflex is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age. Apply Job! Apply for this job