Experienced Healthcare Customer Service Representative – Remote USA
Join arenaflex, a global leader in customer experience and technology, as a Healthcare Customer Service Representative working remotely. As a valued member of our team, you'll have the opportunity to make a meaningful impact on the lives of our customers while igniting your own career growth. arenaflex is committed to delivering exceptional customer experiences, and we're looking for passionate and compassionate individuals like you to join our mission.
About arenaflex
arenaflex is a company that's all about making customers happy. Since 1982, we've helped leading brands build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. With a global team of curious lifelong learners, we're dedicated to creating a workplace that's inclusive, supportive, and empowering. Our commitment to diversity and inclusion is reflected in our values, and we strive to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
Our Culture
At arenaflex, we believe that our employees are the spark that brightens days and ignites careers. That's why we've created a work environment that's supportive of your career and professional development. Our inclusive culture and community-minded organization encourage giving back, and we're proud to be a Great Place to Work certified company in the United States. Our employees have spoken, and they love our purpose, team, and company culture – and we're excited to share it with you.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll be the difference between a customer's experience being just average or exceptional. You'll bring your passion and strong product and brand knowledge to recommend upgrades to our customers' health plans, conduct research and make outbound calls to provide answers to their general health care benefit and eligibility questions, and assist members with logging into and understanding the functionality of their online health account. You'll be the face of arenaflex, and we're counting on you to shine.
A Typical Day
Here's what you can expect from a typical day as a Healthcare Customer Service Representative:
- Bring your passion and strong product and brand knowledge to recommend upgrades to our customers' health plans
- Conduct research and make outbound calls to provide answers to our customers' general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You Bring to the Role
To succeed in this role, you'll need to bring the following:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset that meets our requirements)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
As a Healthcare Customer Service Representative, you can expect:
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit [https://www.hellottecbenefits.com](https://www.hellottecbenefits.com) for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
Reporting and Success
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.
How to Apply
If you're passionate about making a difference in the lives of our customers and igniting your own career growth, we want to hear from you. Apply now to join our team of Healthcare Customer Service Representatives and become a part of the arenaflex family. Apply Job!
Equal Opportunity Employer
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. Apply for this job