Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex

Join arenaflex, a leading live event ticketing platform, as an Email/Chat/Phone Specialist (Nights and Weekends) and become an integral part of our customer experience team. As a representative of arenaflex, you will be the first point of contact for hundreds of customers, providing exceptional service and support to ensure their memorable experiences with us.

The Opportunity

At arenaflex, we pride ourselves on creating unforgettable experiences for our customers from the moment they purchase tickets until they enter the gates. As an Email/Chat/Phone Specialist (Nights and Weekends), you will be on the front lines of representing our brand, helping to ensure that our fans get the right seats at the right price. You will be part of a dynamic team that thrives on making connections with our customers, whether troubleshooting technical concerns or answering questions about events or our services.

Key Responsibilities

As an Email/Chat/Phone Specialist (Nights and Weekends), your key responsibilities will include:

• Handling customer contacts promptly and professionally via phone, email, and live chat
• Answering questions about purchases, orders, inventory, and upcoming events
• Providing proactive support to our customers via phone, email, and live chat
• Utilizing internal and external technology to manage order fulfillment
• Being a team player and contributing to our culture and growth
• Creating memorable experiences with customers who share our love for live events

How Your Role Contributes to the Success of arenaflex

Your role as an Email/Chat/Phone Specialist (Nights and Weekends) will contribute significantly to the success of arenaflex in the following ways:

• Providing exceptional customer service and support to ensure customer satisfaction and loyalty
• Helping to drive sales and revenue growth through effective communication and problem-solving
• Collaborating with internal teams to resolve customer issues and improve overall customer experience
• Contributing to the development and implementation of new processes and technologies to improve efficiency and effectiveness
• Participating in ongoing training and development to enhance skills and knowledge

Career Growth Opportunities and Learning Benefits

As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will have opportunities to grow and develop your skills and knowledge in the following ways:

• Ongoing training and development to enhance skills and knowledge
• Opportunities to take on additional responsibilities and contribute to the growth and success of the team
• Collaborative and dynamic work environment that encourages learning and growth
• Access to industry-leading technology and tools to enhance customer experience
• Opportunities to participate in extracurricular projects and initiatives that contribute to the success of the organization

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced live event ticketing platform that values innovation, collaboration, and customer satisfaction. Our company culture is built on the following values:

• Customer-centric approach to everything we do
• Collaborative and dynamic work environment that encourages learning and growth
• Innovation and experimentation to drive growth and success
• Respect and empathy for all team members and customers
• Continuous learning and development to enhance skills and knowledge

Schedule

As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will be required to work a hybrid schedule with 3 days in office and 2 days remote. Your specific schedule will be as follows:

• 1:30pm-10:00pm Thursday/Friday off
• 1:30pm-10:00pm Monday/Tuesday off

Compensation and Benefits

arenaflex offers a competitive compensation package that includes:

• $40,000 base salary with bi-annual bonuses and equity
• Fully paid training
• Competitive benefits package that includes medical, dental, and vision insurance, 401K matching, and FLEX PTO
• Hybrid working model that allows for flexibility and work-life balance
• Monthly credits and discounts for attending live events
• Variety of additional workplace perks and benefits

What You'll Bring

To be successful as an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will need to bring the following skills and qualities:

• 1-2 years of customer service experience via phone, email, and live chat
• Team player mentality and drive to contribute to culture and growth
• Sense of curiosity to ask questions and keenness to improve upon work
• Passion for live events (sports, concerts, or theatre)
• Flexible schedule to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Experience with Zendesk or similar help desk software

How to Apply

If you are a motivated and customer-focused individual who is passionate about live events, we encourage you to apply for this exciting opportunity to join our team as an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex. Apply for this job