Experienced Customer Support Specialist (GDS Experience) - Night Shift
At arenaflex, we're revolutionizing the way businesses manage their workforce systems. Our innovative platform brings together HR, IT, and Finance in one place, empowering companies to automate every part of the employee lifecycle. As a Customer Support Specialist on our Night Shift team, you'll play a vital role in helping our customers unlock the full potential of arenaflex. If you're passionate about delivering exceptional support and have a knack for problem-solving, we want to hear from you!
About arenaflex
arenaflex is a San Francisco-based company that has raised $1.2B from top investors, including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. We've been named one of America's best startup employers by Forbes and are committed to building a world-class Support team that shares our passion for innovation and customer satisfaction.
Our Support Organization
Our Support team is composed of product-specific teams, including HR, IT, and Finance. As a Customer Support Specialist, you'll focus on resolving issues related to our Travel Products, working closely with customers to optimize their experience. You'll be part of a dynamic and fast-paced environment, leveraging your expertise to de-escalate and resolve issues, document product functionality, and train Global Support Team members.
What You'll Do
* Provide exceptional support to arenaflex customers, resolving issues related to our Travel Products
- Take charge of customer issues from start to finish, working in a dynamic and fast-paced environment
- Leverage phone, chat, email functionality, and video conferencing to help customers optimize arenaflex's Travel Product
- De-escalate and resolve issues by leveraging platform and industry expertise
- Document product functionality and country-specific nuances, training Global Support Team members
- Become a product expert, serving as a go-to resource for both customers and coworkers
- Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features
- Work well under time constraints and meet schedules, at times with unexpected deadlines, to ensure client needs are met
What You'll Need
* Proficient in English, with strong written and verbal communication skills
- Ability to work from 10pm-6am CT
- 3+ years of work experience in a customer/client-facing role
- Experience working within the travel industry/products
- Demonstrated experience problem-solving with attention to detail
- Organizational skills and experience improving processes
- Flexibility with changing job duties and responsibilities
- Time management skills and ability to prioritize
Bonus Points
* 3+ years of experience in TMC/BT Consultant Role covering all supplier products (i.e., air, rail, and hotel)
- 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level
- IATA accreditation (WWAFT/WAII/BA2)
Additional Information
arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. arenaflex is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [[email protected]](mailto:[email protected]). arenaflex highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40-mile radius of an arenaflex office), arenaflex considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
Compensation and Benefits
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location. A variety of factors are considered when determining someone's compensation, including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below. The pay range for this role is:
- 20 - 23 USD per hour (US Tier 2)
- 19 - 22 USD per hour (US Tier 3)
If you're passionate about delivering exceptional support and have a knack for problem-solving, we want to hear from you! Apply now to join our Night Shift team as an Experienced Customer Support Specialist (GDS Experience) and be part of a world-class Support team that's revolutionizing the way businesses manage their workforce systems. Apply for this job