Experienced Insurance Customer Service Representative (Work from Home) - arenaflex

At arenaflex, we're dedicated to providing exceptional customer experiences and delivering top-notch insurance solutions to our valued members. As an experienced Insurance Customer Service Representative, you'll play a vital role in shaping the future of arenaflex's insurance services, working from the comfort of your own home. If you're passionate about delivering world-class customer service, have a knack for insurance expertise, and are eager to join a dynamic team, we invite you to explore this exciting opportunity.

About arenaflex

arenaflex is a leading provider of insurance services, committed to empowering our members with peace of mind and financial security. With a rich history of innovation and a passion for excellence, we strive to create a workplace culture that values diversity, equity, and inclusion. Our team is comprised of talented professionals who share a common goal: to provide exceptional customer experiences and deliver unparalleled insurance solutions.

Key Responsibilities

As an Insurance Customer Service Representative, you'll be responsible for handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. Your primary objectives will include:

• Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
• Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

What We Can Offer You

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

• A competitive hourly rate, depending on experience and salary zone
• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free AAA Premier Battery Membership

What We Need from You

To succeed in this role, you'll need:

• A high school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Our Commitment to Diversity, Equity, and Inclusion

At arenaflex, we're dedicated to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

Work Schedule

As a remote Insurance Customer Service Representative, you'll work a Monday-to-Friday schedule from 10 a.m. to 6 p.m. CST, with rotating Saturdays from 9 a.m. to 3 p.m.

How to Apply

If you're ready to join a dynamic team and take your insurance career to the next level, apply now! Visit our website to submit your application and become a part of the arenaflex family. Apply Job! Apply for this job