Experienced 988 Chat/Text Specialist – Crisis Intervention and Support

At arenaflex, we're dedicated to delivering care that changes people's lives, and we're looking for passionate and compassionate individuals to join our team. As a leading nonprofit behavioral health system, we offer rewarding opportunities to serve all ages in a variety of settings. Our trauma-informed organization endorses an organizational culture built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community.

About arenaflex

arenaflex is a dynamic, well-established organization that's committed to making a positive impact in the lives of our clients and the communities we serve. We believe in the importance of diversity, equity, and inclusion, and we strive to create a workplace that reflects the growing world around us. Our values of Respect, Expertise, Integrity, and Empowerment guide every interaction at arenaflex, and we're dedicated to creating a culture that encourages, supports, and celebrates the diverse voices and experiences of our employees.

Job Summary

We're seeking an experienced 988 Chat/Text Specialist to join our remote team on a 24/7/365 mental health crisis/suicide prevention focused team. As a 988 Chat/Text Specialist, you'll be responsible for handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. You'll provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.

Responsibilities

* Provides telephonic or chat clinical screenings and risk assessments

• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

Requirements

* Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist

• Six months to one year of related crisis experience is preferred
• Effectively communicate via written, verbal, in-person, and virtual methods
• Demonstrates high-level customer service skills and professional etiquette
• Knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments
• Skill in providing crisis intervention

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a culture that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support your well-being.

Benefits

* Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Compensation

* Pay Range: $19.10-$26.80

How to Apply

If you're passionate about making a difference in the lives of others and are looking for a rewarding career opportunity, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

About arenaflex's Commitment to Diversity and Inclusion

arenaflex is an equal opportunity employer. Employment at arenaflex is based solely on a person's merit and qualifications directly related to professional competence. arenaflex does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

About arenaflex's Approach to Diversity

arenaflex's approach to diversity is simple – it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients, and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe, and welcomed.

About arenaflex's Commitment to Quality and Safety

arenaflex is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety. Apply for this job