Experienced Customer Experience Data Analytics Specialist – Driving Business Growth through Data-Driven Insights

At arenaflex, we're not just looking for another team member; we're on the hunt for a talented individual who shares our passion for creating a better world through innovative solutions. As a Customer Experience Data Analytics Specialist, you'll be at the forefront of driving business growth and transformation by harnessing the power of data analytics. If you're a driven, creative thinker with a passion for data and a desire to make a real impact, we want to hear from you.

About arenaflex

arenaflex is a global leader in the development and manufacturing of essential consumer goods, with a portfolio of iconic brands that touch the lives of millions of people around the world. From Huggies to Kleenex, Cottonelle to Scott, our brands are synonymous with quality, innovation, and customer satisfaction. At arenaflex, we're committed to creating a better world for our customers, employees, and the communities we serve.

Key Responsibilities

As a Customer Experience Data Analytics Specialist, you'll play a critical role in driving business growth and transformation by developing and executing customer experience (CX) analytics strategies and products. Your key responsibilities will include:

• Developing and executing CX analytics strategies and products to deeply understand and transform B2B customer experience
• Partnering with International Family and Professional Care (IFP) Growth and Accountable Business Units (ABUs) CX teams to embed data-driven decision-making in the service of CX
• Delivering proactive and provocative CX insights that can directly translate to business action and performance
• Partnering with Digital Technology Solutions and other stakeholders to drive data governance standards
• Improving data literacy/fluency in CX teams to embed a data-driven culture
• Developing advanced analytics capabilities against prioritized B2B IME use cases, including pipeline review and churn management

About You

We're looking for a highly motivated and creative thinker who is passionate about data analytics and insights. As a Customer Experience Data Analytics Specialist, you'll be part of a high-performing team that is committed to driving innovation, growth, and impact. You'll be a self-driven individual with a strong track record of delivering results in a B2B environment, with a good understanding of Customer Experience datasets and their usage.

Essential Qualifications

* Proven experience in data analytics within a B2B environment

• Good understanding of Customer Experience datasets and their usage
• Experience in a broad range of analytics methods from descriptive and diagnostic to predictive and prescriptive
• Expertise with Power BI and other visualization software
• Highly developed collaboration skills with an ability to work and influence across a matrix organization
• Ability to communicate to senior leaders in a concise and persuasive format
• Ability to prioritize opportunities and navigate effectively in a matrix environment

Preferred Qualifications

* Experience working with large datasets and developing advanced analytics capabilities

• Strong understanding of data governance standards and best practices
• Experience with data visualization tools and techniques
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Total Benefits

At arenaflex, we offer a comprehensive benefits package that includes:

• Competitive pay and benefits
• Comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance, and a market-leading defined contribution pension scheme
• Flexible work schedules and parental leave to meet specific individual needs
• A top 100 workplace for working mothers for two years in a row

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Experience Data Analytics Specialist, you'll have access to a range of training and development opportunities, including:

• Regular training and development programs to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals
• Opportunities to work on high-profile projects and initiatives
• A culture that values innovation, creativity, and continuous learning

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We're committed to creating a work environment that is supportive, collaborative, and fun. As a Customer Experience Data Analytics Specialist, you'll be part of a high-performing team that is passionate about making a difference.

How to Apply

If you're a motivated and creative thinker with a passion for data analytics and insights, we want to hear from you. Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

Fine Print

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check. This role is available for local candidates already authorized to work in the role's country only. arenaflex will not provide relocation support for this role. Apply for this job